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{"searchBar":{"inputPlaceholder":"Search by keyword or ask a question","searchBtn":"Search","error":"Please enter a keyword to search"}}Why does my Smart-UPS 15k/20k indicate "System failure Detected by Surveillance"?
Issue:
"System failure Detected by Surveillance"
Product Line:
Smart-UPS Online
Environment:
All SURT15k/20k models, All Serial Numbers
Cause:
"System failure Detected by Surveillance" is a general system fault. It may sometimes be caused by improper wiring during a startup, but can also appear during normal operation. It is frequently accompanied by other fault messages that will more clearly indicate the actual issue.
Resolution:
Inspect wiring if unit is a new install. Troubleshoot any other reported faults/errors. If issue persists, contact APC support.
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