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Network Requirements for APC SmartConnect portal.

If your SmartConnect-compatible UPS is installed in an enterprise location, it may require additional network configuration to allow your UPS to connect to Schneider Electric cloud services.
  • IPv4 DHCP Server
  • A SmartConnect device requires an IPv4 DHCP server on its network, to assign an IPv4 address to the device so it can connect to the Internet.
  • Network MTU
  • The router and switch on the network of the SmartConnect device must support a Maximum Transmission Unit (MTU) size of 336 bytes, at a minimum.
  • Network Firewall and Proxy Server
  • To connect to Schneider Electric cloud services, the UPS needs to be able to connect directly to TCP port 443 on lwm2m.na.struxurewarecloud.com. If the network of the UPS is behind a proxy server (e.g. ZScaler), you must add a firewall rule that permits this connection to TCP port 443, and bypasses any proxy service packet inspection. Consult with your Network Administrator to configure this firewall rule.

NOTE: We are currently in the process of migrating from the current server URL lwm2m.na.struxurewarecloud.com to the new server URL cece.prod.struxurewarecloud.com. The systems will be running in parallel until the migration is complete.
  • New Network Firewall and Proxy Server
  • To connect to Schneider Electric cloud services, the UPS needs to connect directly to TCP port 443 on cece.prod.struxurewarecloud.com AND lwm2m.na.struxurewarecloud.com.
  • Network Switch Port Speed
  • SmartConnect-compatible UPS devices only support 10/100 Mbps port speed. If you are using a 1Gb network switch, and the port is not set to auto-configure its speed, this can prevent the device from connecting to Schneider Electric cloud services.

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