{}

Naše značky

{"support":{"yesButton":"Ano","noButton":"Ne","feedback":{"title":"Co můžeme udělat pro zlepšení?"},"submitButton":"Odeslat","successMessage":"Děkujeme za váš názor","title":"Bylo to užitečné?","feedbackPercentLabel":"lidí shledalo toto užitečným","captcha":{"error":"Zaškrtněte políčko"}}}

Prohledejte časté dotazy

{"searchBar":{"inputPlaceholder":"Hledejte podle klíčového slova nebo se zeptejte","searchBtn":"Hledat","error":"Zadejte klíčové slovo pro hledání"}}

SmartConnect Smart-UPS loses connectivity with the cloud after a period of time.

Issue:
SmartConnect Smart-UPS loses connectivity with the cloud after a period of time.

The symptoms are
  • Status page in SmartConnect Portal shows "Communications Lost" for the device.
  • UPS LCD Display shows SmartConnect status as "SC.4" or "Contacting" depending on the device type.

Product Line:
SmartConnect Smart-UPS

Environment:
SmartConnect Smart-UPS running firmware 3.2

Cause:
Firmware

Solution:
Reboot the network interface of the Smart-UPS per the instructions in FAQ FA322105. Once communications has been re-established with the cloud upgrade the firmware to version 3.5.
The firmware upgrade to version 3.5 is required in order to continue to use the SmartConnect service with your device.

Nedaří se vám najít, co hledáte?

Obraťte se na náš tým péče o zákazníky, který vám poskytne technickou podporu, pomoc se stížnostmi a další informace.