XU1K3LLXXRCC and XU2K0LLXXRCC Firmware Upgrade via NMC times out

Search FAQs

Issue:

XU1K3LLXXRCC and XU2K0LLXXRCC Firmware Upgrade via Network Management Card times out and is unable to complete

Product Line:

Smart-UPS Industrial

Environment:

XU1K3LLXXRCC and XU2K0LLXXRCC, All Serial Numbers

Cause:

When upgrading the firmware via the Network Management Card there is a delay in transferring the data to the UPS.
This causes the update to time out and fail.

The time out error occurs while Receiving Firmware image is in progress.
The percentage at which the time out error occurs vary from unit to unit.

The LCD Display on the UPS will look like this:

The NMC Web interface will display this error:

Resolution:

If you experience this issue you can upgrade the UPS using a USB Thumb Drive rather than via the Network Management Card.
Instructions and the latest firmware image can be found in APC FAQ #FA402857

Note: Subsequent UPS firmware updates can be performed via the NMC, however, the time to perform the update may increase by 10 minutes.