Our Brands

 

Earn recurring revenue

UPSs. PDUs. Micro Data Centers. Simply add one of our services and generate monthly recurring revenue.
 

Resolve issues faster

Let us provide predictive services based on data driven recommendations from our EcoStruxure IT platform.
 

Gain business efficiencies

We monitor. We service. Or we do both. Meanwhile, you can allocate your time and money elsewhere.

Want to easily show your customers the cost of managing UPSs themselves versus letting a third-party do it?

Discover costs savings and downtime reduction for your customers.
  •  

    What others are saying

    Technology Sub-Category Winner: Power Protection and Management

    Monitoring & Dispatch Services was recently named a 2020 CRN Product of the Year award.
  •  

    Dan Coffman, CEO, UPS Protection, Inc.

    "Thanks to Monitoring & Dispatch Services, we have been able to provide a full package service to our customers to relieve their staff from maintenance duties and give them the peace of mind to dedicate their time to their focused activities.”
  •  

    Wayne St. Jacques, VP, Managed & Executive Services, ePlus

    “Extending our Managed Services to provide proactive alerts and remediation of UPS-related issues, both remote and via on-site dispatch for replacement, is a strong complement to our existing portfolio. Enhanced manageability and control of power protection, enables our customers to avoid service disruption for maximized uptime and support of their business continuity strategies.”

Flexible service options for any distributed IT need

We monitor. You service.

EcoStruxure Asset Advisor is a monitoring service offer that includes 24/7 remote monitoring and support from Schneider Electric for faster remediation and greater visibility.
  • Get access to our Network Operations Center
  • Capture recurring monthly revenue by letting us handle monitoring and remote support
  • Easily collaborate and quickly troubleshoot with us on our incident-based chat
  • Receive personalized monthly reports with insights and recommendations

You monitor. We service.

Dispatch Services is an upgrade service offer to EcoStruxure IT Expert that provides advanced remote and on-site support from Schneider Electric, with parts and labor included.
  • Remain in control and monitor using our hosted software
  • Get training from our experts to perform basic remote support
  • Position yourself to earn more monthly revenue on our software
  • Avoid unpredictable service costs

We monitor. We service.

Monitoring & Dispatch Services is a completely hands-off service offer that includes 24/7 proactive monitoring, remote support and on-site support from Schneider Electric, with parts and labor included.
  • Leverage our extended team of experts to handle everything and extend your reach in the field
  • Free up your staff and let them focus on other areas of your business
  • Minimize business disruptions and reduce your OpEx with more proactive service support
  • Gain peace of mind

A quick glance at single-phase edge service options

“Schneider” or “Partner” indicates who is responsible for the type of support in each service option.

Service Option
Remote Monitoring
Basic Remote Support
Advanced Remote Support
On-site Support, with Parts Included
Service Option
Remote Monitoring
Basic Remote Support
Advanced Remote Support
On-site Support, with Parts Included
EcoStruxure Asset Advisor Schneider Schneider Schneider Partner
Dispatch Services Partner Partner Schneider Schneider
Monitoring & Dispatch Services Schneider Schneider Schneider Schneider

Discover more for the edge

 

Try the engine behind our UPS wear analytics

Powered by AI, our software gives you actionable insights to optimize your device’s performance regardless of vendor.

Design for the Edge

Our LEC tool lets you design edge solutions (and add our service) before you buy. Login to your partner portal to access the LEC.
 

Become a partner.

Expand your service offerings and enhance your reputation. Join the APC Partner Program and set your business apart.
Your browser is out of date and has known security issues. It also may not display all features of this website or other websites. Please upgrade your browser to access all of the features of this website. Latest version for Google Chrome, Mozilla Firefox or Microsoft Edge is recommended for optimal functionality.