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NetBotz | Hardware & Software Support Information and Limits

Issue:
Description of NetBotz warranty extensions and limitations.

Product Line:
NetBotz (all appliances)

Environment:
NetBotz Hardware Warranty & Software Support

Resolution:

NetBotz 750
The NetBotz Rack Appliances 750 has a software/hardware support limitation of 5 years (2 years factory with 3 years of purchasable extensions).  All attached downstream NetBotz Sensors and NetBotz Sensor Pods are covered under the extended warranty of the NetBotz Appliance, except for consumables, such as wireless sensor batteries (covered under Wireless Sensor factory warranty only).
Year 1Year 2Year 3Year 4Year 5Year 6
Software Support &
Hardware Support
Factory Warranty WBEXTWAR1YR-NB-07 WBEXTWAR1YR-NB-07 WBEXTWAR1YR-NB-07 Out of Support
WBEXTWAR3YR-NB-07 Out of Support

NetBotz 250 / NBACS125 / NBACS1356
The NetBotz Rack Appliances 250 has a software/hardware support limitation of 5 years (2 years factory with 3 years of purchasable extensions).  All attached downstream NetBotz Sensors and NetBotz Sensor Pods are covered under the extended warranty of the NetBotz Appliance, except for consumables, such as wireless sensor batteries (covered under Wireless Sensor factory warranty only).
Year 1Year 2Year 3Year 4Year 5Year 6
Software Support &
Hardware Support
Factory Warranty WBEXTWAR1YR-NB-02 WBEXTWAR1YR-NB-02 WBEXTWAR1YR-NB-02 Out of Support
WBEXTWAR3YR-NB-02 Out of Support

NetBotz 200
The NetBotz 200 is limited to the 2 year factory warranty only, which can not be extended.

NetBotz 355/355A & 455/455A
The NetBotz Rack Appliances 355 and 455 have a software/hardware support limitation of 5 years (2 years factory with 3 years of purchasable extensions).  A base 2 year software support contract must be purchased alongside the factory warranty.  All attached downstream NetBotz Sensors and NetBotz Sensor Pods are covered under the extended warranty of the NetBotz Appliance, except for consumables, such as wireless sensor batteries (covered under Wireless Sensor factory warranty only).
Year 1Year 2Year 3Year 4Year 5Year 6
Software Support WNBWN001 WNBWN003 WNBWN003 WNBWN003 Out of Support
Hardware Support Factory Warranty Out of Support

NetBotz 450 & 570
The NetBotz Rack Appliances 450 and 570 have a software/hardware support limitation of 5 years (2 years factory with 3 years of purchasable extensions).  A base 2 year software support contract must be purchased alongside the factory warranty.  All attached downstream NetBotz Sensors and NetBotz Sensor Pods are covered under the extended warranty of the NetBotz Appliance, except for consumables, such as wireless sensor batteries (covered under Wireless Sensor factory warranty only).
Year 1Year 2Year 3Year 4Year 5Year 6
Software Support WNBWN002 WNBWN004 WNBWN004 WNBWN004 Out of Support
Hardware Support Factory Warranty Out of Support

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