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UPS is giving beep sound and power on/off light flashing for every 6 seconds in UPS BX1000UXI?

Possible Couse: UPS is Over temperature on mains/battery. The UPS is overheated. Ensure that the operating ambient temperature is within product specifications. Allow a minimum of 20 cm clearance on all four sides of the UPS, for better ventilation. Note: The UPS will beep and the red LED will...

Problem: PowerChute Network Shutdown does not turn off the UPS following a shutdown event.

Issue: PowerChute Network Shutdown does not turn off the UPS following a shutdown event. Product Line: PowerChute Network Shutdown Environment: All supported OS Cause: In order for PowerChute to send a turn-off signal to the UPS, it must have received the list of connected servers from the Network...

Network Management Card 3 – dbg directory not included in Smart-UPS firmware

Issue: The dbg directory is not included in Smart-UPS (SU) firmware. Product: Network Management Card 3 (AP9640, AP9641) Environment: All supported OS Solution: Follow the steps below to download the contents of the dbg directory. 1. List the contents of the dbg directory from the console (using...

How to disable the battery saver option in BX600CI-IN?

Press the "Battery Saver Button" which is present in the front panel of the ups (second button with heart symbol). Once we press the button, the light in the button should switch OFF.

Can I vertically mount my AP77XX or AP44XX Automatic Transfer Switch (ATS)?

Issue Customers wish to vertically mount an AP77XX or AP44XX ATS Product Line AP77XX series Automatic Transfer Switches (all generations) AP44XX series Automatic Transfer Switches Resolution The AP77XX and AP44XX series Automatic Transfer Switches were designed to be installed horizontally. The...

AP9335T(H)/AP9810 configuration issues through SNMP

Issue Customers may be unable to configure an AP9335T(H) temperature probe, or an AP9810 dry contact accessory using SNMP Product Line Network Management Card 2 (AP9631 or AP9635) with an attached accessory Resolution Historically, the OID's for environmental monitoring only support an AP9335T...

I am logged into mySchneider, how do I change my Business type?

In mySchneider, you navigate to your profile and then to the company information tab to check your current business type. The person who is the Trusted Admin for your company can request this be changed by contacting support here (https://www.se.com/myschneider/contact). Select the support...

How to correctly measure the switch time of an ATS

Issue At times it is necessary to measure the switching time of an automatic transfer switch (ATS) to validate compatibility with attached downstream equipment. Product Line AP77XX series Automatic Transfer Switches (all generations) Environment All firmware versions (unless otherwise noted)...

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PowerChute Network Shutdown - Shutdown Procedure for VMware vSAN with vSphere 7.x

Issue: Extra steps are required for vSAN shutdown with vSphere 7.x Products: PowerChute Network Shutdown v4.3 and above Environment: VMware vSphere 7.0 with vCenter Server 7.0 and above Cause: When carrying out a cluster-wide shutdown using maintenance mode with “No Action” or skipping maintenance...

PowerChute Network Shutdown – Hosts fail to enter maintenance mode when vSphere Clustering Service (vCLS) is enabled

Issue: PowerChute Network Shutdown – vSphere Clustering Service (vCLS) introduced in VMware vSphere 7.0 update 1 prevents hosts from entering maintenance mode since vCLS agent VMs cannot be shut down Products: PowerChute Network Shutdown v4.x Environment: VMware vSphere 7.0 update 1 vCenter Server...

PowerChute Network Shutdown – some VMs are not started for HyperFlex cluster

Issue: PowerChute Network Shutdown – some VMs are not started for HyperFlex cluster Products: PowerChute Network Shutdown v4.4, v4.4.1 Environment: PowerChute Network Shutdown configured with HyperFlex support with VMware as hypervisor Cause: After the HyperFlex cluster service has started, some...

Java update drop-down not available in PowerChute Network Shutdown.

Issue: User wants to update the JRE PowerChute Network Shutdown uses and the Java update drop-down menu is not displayed in the UI. Product: PowerChute Network Shutdown version 4.3, 4.4 Environment: All supported OS Cause: Incompatible JRE or incorrect install folder Solution: 1. Download a valid...

 

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