Issue

Back-UPS Warranty Policy Questions and Options


Product Line

• All Back-UPS Products including:
  • Back-UPS ES
  • Back-UPS RS
  • Back-UPS CS
  • Back UPS XS
  • Back-UPS Pro
  • Back-UPS HS

Environment

• In warranty products
• Out of warranty products
• All serial numbers

Cause

For reference only



Resolution

Back-UPS UPS have a have a Three Year warranty on the UPS hardware and Battery.

The Warranty period starts at the date of original purchase. When requesting warranty service we may ask for proof of purchase if we are unable to verify warranty eligibility through other means. Within the first 30 days after purchase warranty replacements will be new units. After the first 30 days they will be refurbished product unless a refurbished unit is not available. All refurbished units include a new battery and meet all factory fresh specifications. Battery issues will be addressed with a replacement battery and not a full UPS.

Schneider Electric reserves the right to withold warranty service due to misuse or product modification. 

Refer to the options below:

• Check my warranty status: https://www.apc.com/us/en/support/product-support/ups-factory-warranty-information.jsp
• Out of warranty options: https://www.apc.com/tools/upgrade_selector/