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How do I recycle APC batteries in the US and Canada?
Issue: How do I recycle APC batteries in the US and Canada? Product Line: Smart-UPS, Back-UPS Environment: All models, All Serial Numbers Cause: ​Schneider...
Why should I use only genuine APC Replacement Battery Cartridge (RBC) in my APC UPS?
Issue: Customers may wish to clarify why APC recommends using only genuine APC RBC in their UPS rather than 3rd party batteries with similar specifications,...
What is the expected life of my APC UPS battery?
Issue: What is the expected life of my APC UPS Battery? Product Line: All UPS Models Environment: All Three Phase and Single Phase UPS Models  Cause...
"Received ssh2_msg_channel_success for nonexistent channel 65536" error message using SSH with PuTTy v0.63 and higher with APC Network Management Card 1 (NMC1) devices
Issue A user may receive the following error message when using newer versions of PuTTy SSH client with NMC1 devices: "disconnected: received ssh2_msg_channel_success...
Video: How do I replace the APCRBC140 battery modules in my SURT or SRT series Smart-UPS?
Issue: How do I replace the batteries in my SURT or SRT series Smart-UPS? Product Line: Smart-UPS Online Environment: All SURT/SRT models 3Kva or...
Why does Data Center Expert show incorrect UPS battery dates?
Issue: Battery Age for UPS shows incorrectly in StruxureWare Data Center Expert. Product Line: StruxureWare Data Center Expert (DCE) Environment:...
Does my Smart-UPS have "Hot Swap" batteries?
Issue: Does my Smart-UPS have "Hot Swap" batteries? Product Line: Smart-UPS Environment: All Smart-UPS models, with user replaceable batteries,  All...
How do I perform a Battery Calibration on my Smart-UPS?
Issue: How do I perform a Battery Calibration on my Smart-UPS? Product Line: Smart-UPS Environment: All models, All Serial Numbers Cause: Occasionally...
While connecting the battery terminals of the APC AV device, the terminals don’t always appear to line-up and in some cases the black plastic tags break-off.
Issue:  While connecting the battery terminals of the APC AV device, the terminals don’t always appear to line-up and in some cases the black plastic...
When using the Mobile Power Pack, how can I charge both my Phone and my 2.4A device simultaneously?
When using the Mobile Power Pack, how can I charge both my Phone and my 2.4A device simultaneously? The Mobile Power Pack has a maximum charging Output...
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