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Frequently Asked Questions for the new Lithium-ion Smart-UPS products.
Issue: This document outlines common questions regarding the new Lithium-ion (Li-ion) Smart-UPS products. Product Line: Smart-UPS Environment: All...
Can I mix old and new batteries in a Smart-UPS?
Issue: Can I mix old and new batteries in a Smart-UPS? Product Line: Smart-UPS, Smart-UPS Online Environment: All models, All Serial Numbers Cause:...
Can I change the individual batteries inside of a Smart-UPS replacement battery cartridge?
Issue: Can I change the individual batteries inside of a Smart-UPS replacement battery cartridge? Product Line: Smart-UPS, Smart-UPS Online Environment:...
How to loosen the leveling feet of a NetShelter SX cabinet.
Issue: The leveling feet of a NetShelter cabinet are stuck. Product Line: NetShelter SX   Environment: All versions and serial ranges.    Cause: Unable...
Which External Battery Pack (XLBP) and RBC is compatible with my Smart-UPS On-Line (SRT) model?
Issue: Which External Battery Pack (XLBP) and RBC is compatible with my Smart-UPS On-Line (SRT) model? Product Line: Smart-UPS Online Environment:...
How do I recycle APC batteries in the US and Canada?
Issue: How do I recycle APC batteries in the US and Canada? Product Line: Smart-UPS, Back-UPS Environment: All models, All Serial Numbers Cause: ​Schneider...
Why should I use only genuine APC Replacement Battery Cartridge (RBC) in my APC UPS?
Issue: Customers may wish to clarify why APC recommends using only genuine APC RBC in their UPS rather than 3rd party batteries with similar specifications,...
What is the expected life of my APC UPS battery?
Issue: What is the expected life of my APC UPS Battery? Product Line: All UPS Models Environment: All Three Phase and Single Phase UPS Models  Cause...
"Received ssh2_msg_channel_success for nonexistent channel 65536" error message using SSH with PuTTy v0.63 and higher with APC Network Management Card 1 (NMC1) devices
Issue A user may receive the following error message when using newer versions of PuTTy SSH client with NMC1 devices: "disconnected: received ssh2_msg_channel_success...
Video: How do I replace the APCRBC140 battery modules in my SURT or SRT series Smart-UPS?
Issue: How do I replace the batteries in my SURT or SRT series Smart-UPS? Product Line: Smart-UPS Online Environment: All SURT/SRT models 3Kva or...
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