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Why does Data Center Expert show incorrect UPS battery dates?
Issue: Battery Age for UPS shows incorrectly in StruxureWare Data Center Expert. Product Line: StruxureWare Data Center Expert (DCE) Environment:...
Technical Explanation as to why the batteries individual inside the SYBT5 Module should not be replaced
  The question is often asked by customers, especially by their  procuring departments as to why the individual batteries are not replaced instead...
Will opening the case of my Smart-UPS or Back-UPS product void my warranty?
Issue: Will opening the case of my Smart-UPS or Back-UPS product void my warranty? Product Line: Smart-UPS, Back-UPS Environment: All models, All...
Does my Smart-UPS have "Hot Swap" batteries?
Issue: Does my Smart-UPS have "Hot Swap" batteries? Product Line: Smart-UPS Environment: All Smart-UPS models, with user replaceable batteries,  All...
Are StruxureWare DCE or NetBotz vulnerable to CVE-2016-5195 (Dirty COW Vulnerability)?
Issue: Are StruxureWare DCE or NetBotz vulnerable to CVE-2016-5195 (Dirty COW vulnerability)? Product Line: StruxureWare Data Center Expert (DCE)...
How to configure PowerChute Personal Edition to recognize French language OS.
Issue: How to configure PowerChute Personal Edition to recognize French language OS. Product Line: PowerChute Personal Edition version 3.X Environment:...
How do I perform a Battery Calibration on my Smart-UPS?
Issue: How do I perform a Battery Calibration on my Smart-UPS? Product Line: Smart-UPS Environment: All models, All Serial Numbers Cause: Occasionally...
How to change the language of my StruxureWare Data Center Operation Client?
Issue: How to change the language of my StruxureWare Data Center Operation Client? Product Line: StruxureWare Operation Environment: All Versions...
When using the Mobile Power Pack, how can I charge both my Phone and my 2.4A device simultaneously?
When using the Mobile Power Pack, how can I charge both my Phone and my 2.4A device simultaneously? The Mobile Power Pack has a maximum charging Output...
While connecting the battery terminals of the APC AV device, the terminals don’t always appear to line-up and in some cases the black plastic tags break-off.
Issue:  While connecting the battery terminals of the APC AV device, the terminals don’t always appear to line-up and in some cases the black plastic...
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