Browse FAQs



Where can I get support for APC and MGE Products?
Charge -UPS EX ... Console Port Servers ... Interface Cables ... Metered-by- Outlet Rack PDU ... MGE Sinewave ... Rack LCD Consoles ... Sync and Charge Cables ... USB Adapters & Converters USB Cables USB Charging Cables USB Hubs
Video: How do I upgrade the firmware on an APC Network Management Card (NMC) or NMC embedded device (Rack PDU, etc)?
... Network Management Card 2 - ap9630/ ... ... Network Management Card 2 include (but ... to): 2 G Metered/ ... ... Network Management Card 2 device from v ... ... Network Management Card 2 ... Network Management Card 2 but MUST ... .com/ shop /us/ ... ... Network Management Card 2 units with the ... ... Network Management Card 2 device from v ... Universal Serial Bus ( USB ) 1. ... ... Network Management Card 2 devices (Currently ... and Rack PDU 2 G) ... Card 1 and 2 ... Card 1 and 2 ... Card 1 and 2 ... Card 1 and 2
UPS Interface Expander 2 SmartSlot Card (AP9624) - Incorrect System Behavior for Some Master Server Control Functions
... from the UPS's LCD . AP9624 UPS Interface Expander 2 ... in that contain outlet groups ... UPS types with outlet groups ... monitored by the Interface Expander 2 to determine if ... ... -45) port , the USB port or from the UPS's LCD . ... via serial or USB connection) or from the LCD in these systems, the Interface Expander 2 and UPS may ... ... not affect the Interface Expander 2 and UPS shutdown ... ... mode of the Interface Expander 2 (Confirmed or ... ... UPS 08.0 or greater) UPS 09.3 SMT 2 U Rackmount UPS 09. ...
Rack PDU 2G (AP8XXX) Network Port Sharing Information
... regarding the Network Port Sharing (NPS ... ... interested in Network Port Sharing (giving ... ... About the Network Port Sharing Feature ... use the Network Port Sharing feature to ... ... "Out" ports on the Rack ... ... support the Network Port Sharing Feature. After two or more Rack ... on the various interfaces by the use ... ... viewable on the LCD by selecting the ... option on the LCD keypad. ... IN/OUT ports on each end ... You'll need two terminators per Network Port Sharing group. ... which includes qty 2 terminators and provide ... how many Network Port Sharing groups you ...
Smart-UPS C Series FAQ
What communications ports are available? ... have both a USB port and a RJ ... 45 style Serial port , only a USB cable is included ... ... include an ethernet port for Smartconnect Cloud ... Is the LCD display the same ... ... , the SMC LCD display is a simplified interface that offers graphic ... ... units have switchable outlet groups? ... compatible with both 2 and 4 post ... 2 years from date ... ... setting from the LCD interface ? ... turn off the LCD display? To activate LCD Power Saving Mode ... ... Display button for 2 seconds LCD will now go ... LCD will light when ... Press and hold the MUTE button, then press the DISPLAY button for 2 seconds
ap9620 Legacy Communications Card (LCC) Compatibility
... support the ap9620's USB port functionality, only ... ... of the following 2 ways, ... over serial or USB cable. 2 . Insert a ... Network Management Card 2 (ap9630, ... ... the DB9 Computer Interface connector of the ... to the serial port of the PC ... ... can use a USB to DB9 serial ... to the serial port of the PC ... ... to the serial port of the PC ... ... Setup > Serial port . ... menu on the LCD display on the ... ... to navigate the LCD if you need ... ... NOT put the LCD in read only ...
Why is my equipment dropped or rebooted while connected to my Smart-UPS?
... be good for 2 years if operated ... ... Batteries must be charged at least once ... 2 ) ... plugged into different outlets that are being ... ... to the Computer Interface (COM) Port on the back ... ... the UPS COM port . ... /Workstation communications port without PowerChute installed ... ... /Workstation communications port could send a ... ... can expect a 2 -4ms transfer ... Controllable Outlets ... configure groups of outlets to turn off ... ... ensure that the outlet group the load ... This can be accomplished using the LCD on the UPS or via PowerChute Business Edition or a Network Management Card.
Video: How can I download Event, Data, Configuration, and Debug files from my Network Management Card?
... Network Management Card 2 (NMC2) ... ... Network Management Card 2 include (but ... to): 2 G Metered/ ... ... the Command Line Interface (CLI) ... ... Network Management Card 2 (ap9630, ... 2 .) Change ... want the files stored in. ... Network Management Card 2 only, files are now stored in the / ... 10 .) Type ... ... specified in step 2 . ... Network Management Card 2 (ap9630/ ... ... via the web interface under About > ... 2 .) Navigate ... ... Network Management Card 2 (ap9630/ ... via Command Line Interface
Does pressing the Reset button on a Metered or Switched Rack PDU or Rack ATS cause the outlets to reboot?
... ATS cause the outlets to reboot or ... ... - Metered By Outlet PDU ... with Metering By Outlet ... Metered Rack PDU 2 G ... Switched Rack PDU 2 G ... management card affects outlet status or power ... ... Resetting the network interface using the small ... ... render the network port inaccessible for a ... ... button near the LCD ) while the network interface is rebooting ( ... ) and the outlets WILL APC recommends that you never press the display button during reboot of the network interface and there is no functional reason that requires a user to ever do this.
How do I upgrade the firmware of an XU1K3LLXXRCC using a USB Thumb Drive?
... XU1K3LLXXRCC using a USB Thumb Drive? ... upgrades via a USB Thumb Drive. ... for upgrades vis USB as well as ... ... the xul1017ups_ 2 -6. ... ... image to a USB Thumb Drive Step 2 Connect the USB device to the USB port of the unit ... ... system detects the USB . ... minute, the USB Device menu will ... ... , and select USB Device ... Do not remove USB while upgrading firmware Step 10 ... to the " USB Device" menu ... ... Safe to Remove USB Device” pops ... may remove the USB drive. Once the USB Drive is removed you need to reboot the Network Management Card: ... Login to the NMC Web Interface


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