Browse FAQs



Smart-UPS C Series FAQ
Smart -UPS C ... Smart -UPS ... is the new Smart -UPS C ... The Smart -UPS C ... new entry level Smart -UPS product ... Servers and Small Office / Home Office ... ... , smc1000- 2 U, smc1500- 2 U ... with the SMC Smart -UPS? The SMC Smart -UPS only ... ... not have a Smart -Slot and ... What communications ports are available? ... have both a USB port and a RJ ... 45 style Serial port , only a USB cable is included ... ... SMT and SMX Smart -UPS products ...
Smart-UPS Cloud Connection Card – Configure MTP Settings
... (MTP) USB interface on your Smart -UPS Cloud ... Smart -UPS Cloud ... ... . Insert your Smart -UPS Cloud ... SmartSlot in your Smart -UPS device ... 2 . Connect the USB console cable from ... Smart -UPS Cloud ... to the USB port on your PC ... Use the USB cable that is ... box of your Smart -UPS Cloud ... 3 . Open Device ... 4 . Right-click “MTP” and click “Update driver.” ... 6 . Select “Let me pick from a list of available drivers on my computer.”
Why is my equipment dropped or rebooted while connected to my Smart-UPS?
... Equipment connected to Smart -UPS drops ... Smart -UPS ... attached to a Smart -UPS can ... Every Smart -UPS has ... ... Batteries typically last 3 -5 years ... ... would last for 4 years at 25 ... be good for 2 years if operated ... ... least once every 6 months while in ... 2 ) 4 ) Ground Loop ... ... plugged into different outlets that are being ... ... (COM) Port on the back of the Smart -UPS is ... ... the UPS COM port . ... " followed by 4 digits and sometimes ... ... SU or SUA Smart -UPS to ... 6 )
Video: Using Network Management Card 2 (NMC2) bootmonitor to recover/upgrade firmware
... Network Management Card 2 - ap9630/ ... ... Network Management Card 2 include (but ... to): 2 G Metered/ ... Enabled products, Smart -UPS Online ... ... .X, 6 .X. ... ... Network Management Card 2 (NMC) ... ... Network Management Card 2 device from v ... X to v 6 .X. ... ... Steps 1 - 3 ), how ... settings (Steps 4 - 5) ... XMODEM (Steps 6 - 10) ... ... to the serial port of the computer ... the NMC Console port .
How do I update/change the language pack on my Network Management Card 2 device?
... Network Management Card 2 device? ... Network Management Card 2 - ap9630/ ... ... Network Management Card 2 include (but ... to): 2 G Metered/ ... ... Network Management Card 2 devices (ap9630 ... ... in up to six ... Network Management Card 2 in the form ... ... application for a Smart UPS/Matrix ... ... Network Management Card 2's language pack, ... one of the three ... Network Management Card 2 Firmware Upgrade Utility USB (on supported ... ... Network Management Card 2 Firmware Upgrade Utility ... Network Management Card 2 , the easiest ... Network Management Card 2 Firmware Upgrade Utility ...
Video: Troubleshooting no communication between UPS and PowerChute Business Edition
Troubleshooting Communications on Windows 2 . ... connects the serial port on the UPS to the serial port on your computer ... 3 . ... you are using USB communications, make sure that the USB cable that came ... connected from the USB port on the UPS to the USB port on your computer ... For USB communications, the cable must be USB -IF certified ... ... DB9 or RJ45 Port ... DB9 and RJ45 port types (e ... ... or an RJ45 port : choose the DB9 port . Smart -UPS Any standard USB cable ( USB ) Smart -UPS ... -0625a ( Smart Signaling)
Configuring the Native Serial Shutdown Support in Windows 2000, XP, or 2003
... not supported with Smart -UPS model ... Step # 2 : ... Power Options, 4 or 5 tabs ... ... configure an APC USB UPS and will ... if an APC USB UPS is attached ... Step # 3 : Step # 4 : ... the desired communication port (COM1 or ... ... note that incorrect port settings may cause ... Ports are listed under ... The proper port settings are: ... Step # 6 : ... If you are using a Smart Signaling ... Note 2 : ... The last box (Finally, turn off the UPS) indicates whether the UPS will go to sleep following a graceful shutdown Note: this feature is only available on Smart signaling UPSs.
ap9620 Legacy Communications Card (LCC) Compatibility
For Smart -UPS units ... ... or APC proprietary USB usages no longer ... ... using APC proprietary USB usages ... cable using pin 3 and pin 6 ... : Use of USB communications does not ... ... the UPS serial port is required. 3 U ... support the ap9620's USB port functionality, only ... ... of the following 2 ways, ... over serial or USB cable. 2 . Insert a ... Network Management Card 2 (ap9630, ... ... to the serial port of the PC ... ... can use a USB to DB9 serial ... to the serial port of the PC ... ... to the serial port of the PC ...
Video: How do I upgrade the firmware on an APC Network Management Card (NMC) or NMC embedded device (Rack PDU, etc)?
... Network Management Card 2 - ap9630/ ... ... Network Management Card 2 include (but ... to): 2 G Metered/ ... ... Enabled products, Smart -UPS Online ... ... Network Management Card 2 device from v ... X to v 6 .X. ... ... Network Management Card 2 ... Network Management Card 2 but MUST Smart UPS Symmetra 3 phase (Symmetra ... ... you have a Smart UPS 750 ( ... ... Management Card v 3 .X. ... firmware executable for Smart UPS and Matrix ... ... firmware executable for Smart UPS w/ ...
Video: How can I download Event, Data, Configuration, and Debug files from my Network Management Card?
... Network Management Card 2 (NMC2) ... ... Network Management Card 2 include (but ... to): 2 G Metered/ ... Enabled products, Smart -UPS Online ... ... Network Management Card 2 (ap9630, ... ... instructions on v 3 .X. ... , and v 6 .X. ... 2 .) Change ... want the files stored in. 3 .) Type ... 4 .) Log ... 6 .) Type ... ... Network Management Card 2 only, files are now stored in the / ... ... specified in step 2 . ... Network Management Card 2 (ap9630/ ... 2 .) Navigate ...


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