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How is a single phase service bypass panel wired?

Issue This document is designed to explain the basics of what a service bypass panel is and how it is wired. Product Line Single phase service bypass panels Environment N/A Cause To address any questions regarding the wiring of single phase service bypass panels. Resolution A service bypass panel,...

How to download and use the APC UPS-Link Protocol Language

Issue: How to obtain APC UPS-Link Protocol language Product Lines: Smart-UPS, Matrix, Symmetra NOTE: The UPS-Link Protocol is used only for APC smart signaling UPS models. This UPS-Link Protocol does not support SMX/SMT/SURTD/SRT models or other next generation UPS's without the use of the AP9620...

Battery Damage When Battery Is Left Discharged

Issue When a battery is allowed to be at a low level of charge for too long, it can become damaged. Product Line All Environment All Cause Allowing batteries to stand for long time after a discharge without recharging will cause plate "sulfation." Sulfation is the formation of large crystals or...

Data Center Expert | How do hardware and software support contracts work?

Issue: Details on how extended hardware warranty and software support contracts work for StruxureWare Data Center Expert. Product Line: StruxureWare Data Center Expert (DCE) - Basic Appliance (AP9465) - Standard Appliance (AP9470) - Enterprise Appliance (AP9475) - Virtual...

Data Center Expert | Where can I find the manual?

Issue Where can I find the manual for the StruxureWare Data Center Expert appliance? Product Line StruxureWare Data Center Expert (DCE) - Basic Appliance (AP9465) - Standard Appliance (AP9470) - Enterprise Appliance (AP9475) - Virtual Appliance (AP94VMACT) StruxureWare Central (SWC) InfraStruXure...

Data Center Expert | Download the Essential Device Definition File (DDF) for NetBotz Rack Monitor 750

Issue: You cannot use the Web UI password to download the essential Device Definition (DDF) file for the Rack Monitor 750 in StruxureWare Data Center Expert (DCE). Product Line StruxureWare Data Center Expert (DCE) - Basic Appliance (AP9465) - Standard Appliance (AP9470) - Enterprise Appliance...

What are the Matrix-UPS operating temperature limitations?

The Matrix-UPS will operate within all standard specification ratings in a surrounding (or environmental) temperature range of 0°C to +40°C (+32°F to +104°F). The internal temperature limitation for the Matrix-UPS as reported through PowerChute plus software may be as high as +70°C (+158°F). Please...

AO Smith Condenser Fan Motor Manual

Issue: AO Smith Condenser Fan Motor Manual Product line: Condenser Fan Motors Environment: Cause: AO Smith Condenser Fan Motor Manual Resolution: See attachment below.

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Decoding AirFlow Serial numbers

Issue: Decoding AirFlow Serial numbers Product line: AirFlow Environment: Data Center Cooling Cause: Resolution: This is for unit built before 2002

How accurate are the APC Environmental Monitoring products?

Issue How accurate are the APC Environmental Monitoring products? Product Line Security and Environmental Appliances AP9320 AP9340 AP9612TH AP9312TH Supported sensors Environment All serial numbers All firmware versions Cause General accuracy information for users with the aforementioned...

How to reboot the SmartConnect Network Interface

Issue: How to reboot the SmartConnect Network Interface Product Line: SmartConnect enable Smart-UPS Environment: Smart-UPS SMC, SMT, SCL with built-in SmartConnect network port Cause: Need to reboot for X reason or need to establish connectivity or re-establish connectivity with SmartConnect cloud...

Did APC purchase the AirFlow Company?

Issue: Did APC purchase the AirFlow Company? Product line: Airflow Environment: Data Center Cooling Cause: Resolution: APC purchased Airflow in 2000 and formed a Network Air Division under APC. The best place to start is to call into our technical support line to identify the parts needed....

 

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