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Video: Why is my AP8XXX Rack PDU reporting communications lost with Phase Meter?
Issue My AP8XXX Rack PDU is periodically or constantly reporting messages similar to below in its event log:   Rack PDU: Communications established....
What's the difference between shipping load, dynamic load and static load? How are these ratings calculated?
Issue: Customers need to know the difference between shipping load, dynamic load and static load ratings, and how they are calculated. Product Line:...
PowerChute Network Shutdown remaining runtime threshold does not trigger OS shutdown when communicating with SURTD when NMC 1 is installed.
Issue: PowerChute Network Shutdown remaining runtime threshold does not trigger OS shutdown when communicating with SURTD when NMC 1 (AP9617, AP9618,...
Material Safety Data Sheets (MSDS) or Safety data Sheets (SDS) for Batteries Used in APC UPS Systems
Issue: I require the Material Safety Data Sheet (MSDS) or Safety Data Sheet (SDS)  for various APC UPS products. Product Line: All APC UPS Environment:...
Video: Troubleshooting no communication between UPS and PowerChute Business Edition
Issue: No Communication with UPS Product Line: PowerChute Business Edition   Environment: All supported OS Cause: There are many possible causes....
How to download the log and configuration files from a 2nd generation rack PDU unit by using a USB flash drive ?
Issue This FAQ document provides instructions on how to download the log, configuration and debug files from a 2nd generation rack power distribution...
Choosing the Correct NMC Firmware Upgrade Executable for Your Modular PDU
Issue Choosing the Correct Firmware Upgrade Executable for Your Modular PDU: Because the Network Management Card (NMC) hardware used by some Modular...
NetBotz History Export date is seen as a Linux Time Stamp
Issue: NetBotz History Export date is seen as a Linux Time Stamp. Product Line: NetBotz Environment: NetBotz History Export. Cause: NetBotz is based...
How switching works in the fourth generation rack automatic transfer switches (AP44XX)
Issue: This FAQ document explains how switching works in the fourth generation of rack automatic transfer switch (ATS) products. Product Line: 4th...
Data Center Operation | Critical Memory Leak in version 8.X
Issue: The latest Java package contains a critical memory leak that causes the StruxureWare Data Center Operation server to shut down, typically within...
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