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Video: How to disable the beeper on the Back-UPS UPS.
Issue: The following video details the process for disabling the audible indicator on the Back-UPS UPS via the buttons on the unit as well as by PowerChute...
Video: The advantages of the Back-UPS Lithium-Ion UPS
Issue: The following video details the advantages of the Back-UPS BG500 Lithium-Ion UPS. Product Line: Back-UPS PRO BG500. Cause / Resolution:
Video: How to identify the icons found on the Back-UPS Pro LCD.
Issue: Demonstration to identify the icons found on the Back-UPS Pro LCD display. Product Line: BACK-UPS XS/RS Environment:  BX1500G / BX1500G-CA...
Video: How to set up a Back-UPS Pro
Issue: The following video details the process for the initial setup of the Back-UPS PRO, BX/BR "G " including battery connection, AC wall outlet...
Video: How to set up a Back-UPS ES G Series UPS
Issue: The following video details the process for the initial setup of the Back-UPS ES "G " including battery installation and connecting devices....
Video: Back-UPS ES - Procedure for Battery Replacement
Issue: Demonstration of the internal  battery installation for the BACK-UPS ES family. Product Line: BACK-UPS ES Environment: BE350G, BE450G, BE550G,...
Installing and setting up the EcoStruxure IT smartphone app
Issue Installing and setting up the EcoStruxure IT smartphone app StruxureOn applications and services have new names - EcoStruxure IT Gateway, EcoStruxure...
Why does StruxureWare Data Center Expert download a device definition file (DDF) from an APC device when some already exist on the system?
Issue: Why does DCE download a device definition file (DDF) from an APC device? Product Line: StruxureWare Data Center Expert. APC Network Management...
PowerChute Business Edition is not receiving product update notifications
Issue: PowerChute Business Edition (PowerChute) is not receiving product update notifications. Product Line: PowerChute Business Edition Environment:...
The maximum values for Outlet Group Off delay and Minimum Return Runtime are inconsistent between the UPS LCD and PowerChute Business Edition Agent 9.0, 9.0.1, 9.1.0, 9.1.1, 9.2.0, and 9.2.1
Issue: Outlet Group Off delay and Minimum Return Runtime cannot be set to values greater than 9999 in PowerChute Business Edition Agent, yet values...
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