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Can the NetShelter CX PDU (AP9567 or AP9568) be plugged into a higher amp power source? Will it protect the fans?
Issue:  A customer asks if it's safe to connect the 10A NetShelter CX PDU into a higher amperage port on a UPS or PDU. They want to make sure the...
Can the NetShelter CX fans be turned on/off, or fan speed raised/lowered, remotely?
Issue:  A customer asks if the Net Shelter CX fans can be controlled remotely.  Product Line:  NetShelter CX Environment:  All models, all serial...
How do I retrieve logs from my Secure-UPS XP1K9NN42RCC Power management Unit?
Issue:  How do I retrieve logs from my Secure-UPS XP1K9NN42RCC Power management Unit?  Product Line: Secure-UPS Environment: All models, All Serial...
Video: What to do if the system is missing native shutdown battery options / How to restore HID UPS device driver.
Issue: Missing native shutdown battery options in Windows Product Line: Back-UPS and Smart-UPS Environment: All supported Windows OS Cause: When viewing...
PowerChute Business Edition not discovering Smart-UPS when using 940-0272A cable
Issue, After connecting Smart-UPS to Windows OS using the 940-0272A cable PowerChute Business Edition does not discover the UPS. Product Line: PowerChute...
Where can I find statements of volatility (memory) for APC by Schneider Electric products?
Issue Where can I find Statements of Volatility (SoV) for APC by Schneider Electric products? Product Line   Rack Power Distribution AP7XXX series...
User can not successfully log into PowerChute Network Shutdown client via a web browser.
Issue: Browser reports "Page cannot be displays" or the user is repeatedly asked to re-enter their login information when attempting to log into PowerChute...
"Received ssh2_msg_channel_success for nonexistent channel 65536" error message using SSH with PuTTy v0.63 and higher with APC Network Management Card 1 (NMC1) devices
Issue A user may receive the following error message when using newer versions of PuTTy SSH client with NMC1 devices: "disconnected: received ssh2_msg_channel_success...
Models of Pelco cameras that have been tested with version 3 NetBotz and BotzWare 4.X
Issue: Models of Pelco cameras that have been tested with version 3 NetBotz and BotzWare 4.X Product Line: NetBotz Pelco Cameras Environment: NetBotz...
Video: Symmetra LX system fan replacement
Issue: The Symmetra LX system fan has failed; what is the proper procedure for replacement? Typical Error messages for this issue are: "System Fan...
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