Technical FAQs

Ask a Question

Filter results

Clear
I have a Smart-UPS, what is your warranty policy?
Issue: Smart-UPS Warranty Product Line: Smart-UPS Environment: All models, All Serial Numbers Cause: Product Information. Resolution: Smart-UPS models...
What is the Smart-UPS On-Line surge and spike test data?
Issue: What is the Smart-UPS On-Line surge and spike test data? Product Line: Smart-UPS Environment: All models, All Serial Numbers Cause: Product...
Reasons a Smart-UPS Will Transfer to Battery
Issue: When will my UPS switch to battery? Product Line: Smart-UPS Environment: All models, All Serial Numbers Cause: Normal Operation. Resolution:...
Why does my Network Management Card report warmstart/coldstart or network interface restart/coldstart?
Issue My UPS Network Management Card or Network Management Card enabled product is reporting one or more of the following alarms: System: Warmstart,...
What are the character and length limitations of the username and password fields on a Network Management Card?
Issue Character and length limitations of the username and password fields on a Network Management Card Product Line   Network Management Card 1 (NMC1)...
Is it possible to mute the Audible Alarms on the Back UPS CS Series
Issue: It is Possible to mute Alarms on some of the Back UPS units but not on all. The Back UPS CS units can be monitored and controlled with PowerChute...
What is the expected life of my APC UPS battery?
Issue: What is the expected life of my APC UPS Battery? Product Line: All Single-Phase UPS Models Environment: All Single-Phase UPS Models Cause /...
Will my APC Back-UPS Automatically restart following the return of utility power?
Issue: Will my APC Back-UPS Automatically restart following the return of utility power? Product Line: All APC Back-UPS Environment: All APC Back-UPS...
Why is my UPS emitting a single beep every few mins?
Issue: In isolated instances, APC customers have observed a single beep being randomly emitted from their UPS products. Product Line: Back-UPS and...
Troubleshooting steps to perform when "Please check that the USB cable between your battery backup and PC is properly connected" message or "Unknown Device" appears after a reboot of your computer.
Issue: "Please check that the USB cable between your battery backup and PC is properly connected"  or "Unknown Device" Product Line: BACK-UPS ES,...
Results 31 - 40 of 100