Technical FAQs

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What effect, if any, do the magnetic panels of the Vertical Exhaust Duct Kits have on high speed network cables?
Issue: The NetShelter SX Vertical Exhaust Duct Kits include magnetic panels. Product Line: NetShelter Vertical Exhaust Duct Kits  Environment: AR7751,...
Can a 63.75" tall PDU be installed into a 38U NetShelter CX cabinet?
Issue: The 63.75" tall PDU does not fit onto the accessory rail. Will it fit anywhere else inside the cabinet?  Product Line:  NetShelter CX  Environment: ...
Is there a baying kit or bracket to connect a NetShelter SX to a VX?
Issue: Customer has SX and VX cabinets installed side by side. Product Line: NetShelter SX, NetShelter VX Environment: All versions and serial ranges....
Can a 0U PDU be hung upside down in the NetShelter SX cabinet?
Issue: Customers may want to install a PDU in the opposite direction that it would normally be installed. Product Line: NetShelter SX Environment:...
Do the VED kits fit onto the roofs of the Symmetra UPS?
Issue: A customer may want to add a VED Kit to a Symmetra UPS.   Product Line: Network Air and Symmetra Environment:  All versions and serial ranges....
Do NetShelter replacement doors include hinges and ground straps?
Issue: Customer ordering a door wants to make sure hinges and ground straps are included. Product Line: NetShelter SX, SV, VX Environment: All versions...
Is technical support or drivers available for 19018, APC-4914 or APC-7314?
Issue: Technical support is required. Product Line: Cables and Connectivity Solutions Environment: USB Extender, USB File Transfer Cable Cause: Need...
Video: How do I change the display language on my SMT or SMX series Smart-UPS?
Issue: How do I change the display language on my SMT or SMX series Smart-UPS? Product Line: Smart-UPS Environment: All SMT and SMX models, All Serial...
How to download the log and configuration files from a 2nd generation rack PDU unit by using a USB flash drive ?
Issue This FAQ document provides instructions on how to download the log, configuration and debug files from a 2nd generation rack power distribution...
Video: How to configure PowerChute Network Shutdown to start the shutdown process once the UPS has been running on battery for a specified time?
Issue: Would like PowerChute Network Shutdown to begin the shutdown process once the UPS has run on battery for pre-determined amount of time. Product...
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