Technical FAQs

Ask a Question

Network Management Card Device IP Configuration Wizard Error: This IP address could not be set.
Issue Using the Device IP Configuration Wizard returns an error of "This IP address could not be set." Using a different IP address and verifying...
AP9613 Status LED Behavior Explanation
Issue What does the LED indicator on the AP9613 Dry Contact I/O SmartSlot card indicate? Product Line UPS Device Management AP9613 Dry Contact I/O SmartSlot...
HTTP/HTTPS Web Access does not work in v6.X.X firmware but works on v5.X.X in certain NMC2 configurations/environments
Issue Upon upgrading to v6.X.X firmware on NMC2 devices, certain users have found that web interface access via HTTP or HTTPS no longer works. Though,...
While connecting the battery terminals of the APC AV device, the terminals don’t always appear to line-up and in some cases the black plastic tags break-off.
Issue:  While connecting the battery terminals of the APC AV device, the terminals don’t always appear to line-up and in some cases the black plastic...
v6.X.X Network Management Card 2 config.ini DefaultUserTemeratureScale (misspelled) keyword value displays the opposite of the actual setting
Issue Network Management Card 2 (NMC2) v6.0.6 firmware and higher now supports preferred temperature scale unit configuration on a per user basis,...
Why doesn't the web interface of my APC Network Management Card finish loading?
Issue The web UI of my Network Management Card does not load completely. For example, minor image parts may not load, such as corners of the tabs...
UPS Network Management Card 2 Firmware Application Compatibility for Smart-UPS Online (SRT) Models
Issue Which UPS Network Management Card 2 (NMC2) firmware applications work with my SRT model UPS? Users experiencing NMC2->UPS communication problems,...
Network Management Card 2 (NMC2) SNMPv2c interface accepts read/write requests even though SNMPv1 access is disabled
Issue Network Management Card 2 (NMC2) SNMPv2c interface accepts read/write requests even though SNMPv1 access is disabled. Product Line   Network...
Schneider Electric Rack LCD products and perceived "Image Burn In" / Dead Pixel Policy
Issue Screen or image "burn in" on a Rack LCD product; appearance of a "ghost" image Dead pixel policy Product Line Rack LCD Console models: AP5808...
"On Battery" status when using Isolated Extension Cable (Part # AP9825)
Issue "On Battery" status when using Isolated Extension Cable Product Line   Interface Cables Isolated Extension Cable (IEC) - AP9825 Environment...
Results 31 - 40 of 60