Technical FAQs

Ask a Question

What are the character and length limitations of the username and password fields on a Network Management Card?
Issue Character and length limitations of the username and password fields on a Network Management Card Product Line   Network Management Card 1 (NMC1)...
How switching works in the fourth generation rack automatic transfer switches (AP44XX)
Issue: This FAQ document explains how switching works in the fourth generation of rack automatic transfer switch (ATS) products. Product Line: 4th...
StruxureWare DCE “Unable to retrieve data from server. Attempting to connect…” message received
Issue:   StruxureWare Data Center Expert (DCE) may display the following error message via the thin client (web interface): Unable to retrieve data...
Intermittent HTTPS connectivity issues experienced with Network Management Card 2 (NMC2) and Chrome browser version 55 and newer
Issue Users may experience intermittent HTTPS connectivity issues when using Chrome (web browser) version 55 and newer with APC Network Management...
My Extended Warranty Registration has failed, what do I do next?
After entering the "APC Registration Key" and "APC Service Serial Number" on our Warranty Registrations Web page and you come across the following...
Can I vertically mount my AP77XX or AP44XX Automatic Transfer Switch (ATS)?
Issue Customers wish to vertically mount an AP77XX or AP44XX ATS Product Line AP77XX series Automatic Transfer Switches (all generations) AP44XX series...
Which accessories/environmental sensors are compatible with my APC Network Management Card (or devices with embedded Network Management Cards)?
Issue Which accessories or environmental sensors are compatible with my Network Management Card (or devices with embedded Network Management Cards)?...
When my Network Management Card loses power, which log file(s) will be saved?
Issue When my Network Management Card (or device with an embedded Network Management Card) loses power, which log file(s) will be saved? Which log...
What can cause the laminate on a NetShelter CX to peel and how can it be fixed?
Issue: The laminate on a NetShelter CX has begun to peel. Product Line: NetShelter CX   Environment: All versions and serial ranges.   Cause: Excessive...
Video: Network Management Card (NMC) Password Reset Procedure
Issue Forgotten or lost Network Management Card (NMC) Password. This article applies to Network Management Card 1 and 2, as well as any devices that...
Results 11 - 20 of 61