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How to configure PowerChute Personal Edition to recognize French language OS.
Issue: How to configure PowerChute Personal Edition to recognize French language OS. Product Line: PowerChute Personal Edition version 3.X Environment:...
Technical Explanation as to why the batteries individual inside the SYBT5 Module should not be replaced
  The question is often asked by customers, especially by their  procuring departments as to why the individual batteries are not replaced instead...
Are StruxureWare DCE or NetBotz vulnerable to CVE-2016-5195 (Dirty COW Vulnerability)?
Issue: Are StruxureWare DCE or NetBotz vulnerable to CVE-2016-5195 (Dirty COW vulnerability)? Product Line: StruxureWare Data Center Expert (DCE)...
How do I perform a Battery Calibration on my Smart-UPS?
Issue: How do I perform a Battery Calibration on my Smart-UPS? Product Line: Smart-UPS Environment: All models, All Serial Numbers Cause: Occasionally...
How to change the language of my StruxureWare Data Center Operation Client?
Issue: How to change the language of my StruxureWare Data Center Operation Client? Product Line: StruxureWare Operation Environment: All Versions...
When using the Mobile Power Pack, how can I charge both my Phone and my 2.4A device simultaneously?
When using the Mobile Power Pack, how can I charge both my Phone and my 2.4A device simultaneously? The Mobile Power Pack has a maximum charging Output...
While connecting the battery terminals of the APC AV device, the terminals don’t always appear to line-up and in some cases the black plastic tags break-off.
Issue:  While connecting the battery terminals of the APC AV device, the terminals don’t always appear to line-up and in some cases the black plastic...
Discontinuation of Replacement Battery Cartridge 44 (RBC44)
Issue: Discontinuation of Replacement Battery Cartridge 44 (RBC44) Product Line: Smart-UPS "SURT" models,  3Kva and larger (Includes "SURT192" external...
"Received ssh2_msg_channel_success for nonexistent channel 65536" error message using SSH with PuTTy v0.63 and higher with APC Network Management Card 1 (NMC1) devices
Issue A user may receive the following error message when using newer versions of PuTTy SSH client with NMC1 devices: "disconnected: received ssh2_msg_channel_success...
Protective functions of the APC Mobile Power Packs - M5BK and M10BK
Protective functions of APC Mobile Power Pack. The APC Mobile Power Pack has multiple Hardware and Firmware features to protect itself from external...
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