Technical FAQs

Ask a Question

Filter results

Clear
How to loosen the leveling feet of a NetShelter SX cabinet.
Issue: The leveling feet of a NetShelter cabinet are stuck. Product Line: NetShelter SX   Environment: All versions and serial ranges.    Cause: Unable...
Where can I find the torque values for various MGE battery cabinet batteries connections
Issue: Where to find the torque values for various MGE battery cabinet batteries connections.   Product line: MGE ALL   Environment: All Product models,...
Why does Data Center Expert show incorrect UPS battery dates?
Issue: Battery Age for UPS shows incorrectly in StruxureWare Data Center Expert. Product Line: StruxureWare Data Center Expert (DCE) Environment:...
Smart-UPS VT and Galaxy 3500 Power Off, Bypass and Power on Procedures
Issue: Smart-UPS VT and Galaxy 3500 Power Off, Bypass and Power on Procedures     Product line: Smart-Ups VT, Galaxy 3500     Environment: All models,...
Does my Smart-UPS have "Hot Swap" batteries?
Issue: Does my Smart-UPS have "Hot Swap" batteries? Product Line: Smart-UPS Environment: All Smart-UPS models, with user replaceable batteries,  All...
Can I change the individual batteries inside of a Smart-UPS replacement battery cartridge?
Issue: Can I change the individual batteries inside of a Smart-UPS replacement battery cartridge? Product Line: Smart-UPS, Smart-UPS Online Environment:...
Will opening the case of my Smart-UPS or Back-UPS product void my warranty?
Issue: Will opening the case of my Smart-UPS or Back-UPS product void my warranty? Product Line: Smart-UPS, Back-UPS Environment: All models, All...
TSP Product Line Support
Issue: TSP Product Line Support Product Line: DC Environment: All TSP, All Serial Numbers Cause: End of Support Resolution: As of 06/01/2007 APC has...
What are the factors that affect Battery Rated Service Life?
Issue: What are the factors that affect Battery Rated Service Life? On paper, batteries are given a design life of 5 years, 8 years, 10 years, etc. ...
Why should I use only genuine APC Replacement Battery Cartridge (RBC) in my APC UPS?
Issue: Customers may wish to clarify why APC recommends using only genuine APC RBC in their UPS rather than 3rd party batteries with similar specifications,...
Results 1 - 10 of 21