Technical FAQs

Ask a Question

Video: How do I configure APC Network Management Card network settings?
Issue An APC Network Management Card must be configured with network settings before it can communicate on the network. Once the cards have been configured...
Video: How to I replace the modules in my Smart-UPS Modular UPS?
Issue: Replacing modules in Smart-UPS Modular units. Product Line: Smart-UPS Environment: All "SUM" models, All Serial Numbers Cause: Smart-UPS Modular...
Video: Green Premium (RoHS, REACh, PEP, Eoli) Compliance for Schneider Electric or APC Branded Products
Issue: Where can I find Green Premium (RoHS, REACh, PEP, Eoli) compliance documents for my Schneider Electric or APC branded device? Product Line:...
Video: Network Management Card (NMC) Password Reset Procedure
Issue Forgotten or lost Network Management Card (NMC) Password. This article applies to Network Management Card 1 and 2, as well as any devices that...
Video: Installing Standard APC Rails to a Threaded Rack
Issue: How to install Standard APC Rails to a Threaded Rack Product Line: Smart-UPS, Smart-UPS Online Environment: All rack mount models, All Serial...
Video: Why is my AP8XXX Rack PDU reporting communications lost with Phase Meter?
Issue My AP8XXX Rack PDU is periodically or constantly reporting messages similar to below in its event log:   Rack PDU: Communications established....
How to download the log and configuration files from a 2nd generation rack PDU unit by using a USB flash drive ?
Issue This FAQ document provides instructions on how to download the log, configuration and debug files from a 2nd generation rack power distribution...
Video: How do I change the display language on my SMT or SMX series Smart-UPS?
Issue: How do I change the display language on my SMT or SMX series Smart-UPS? Product Line: Smart-UPS Environment: All SMT and SMX models, All Serial...
Video: How to configure PowerChute Network Shutdown to start the shutdown process once the UPS has been running on battery for a specified time?
Issue: Would like PowerChute Network Shutdown to begin the shutdown process once the UPS has run on battery for pre-determined amount of time. Product...
Video: Replacing the Battery in a Smart-UPS
Issue: Smart-UPS requires battery replacement. Product line: Smart-UPS   Environment: All models, all serial numbers.   Cause: Smart-UPS batteries...
Results 11 - 20 of 100