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Data Center Operation | Unable to pull live data from StruxureWare Data Center Expert?

Published date: 24 December 2018

Why is StruxureWare Data Center Operation is not pulling live data from StruxureWare Data Center Expert?

Product Line:
StruxureWare Data Center Operation
StruxureWare Data Center Expert

StruxureWare Data Center Opeartion (All Versions)
StruxureWare Data Center Expert (All Versions)

StruxureWare Data Center Operation uses web services to gather real-time data from a device being monitored by StruxureWare Data Center Expert. For this process to work correctly, Data Center Expert must display the sensor type correctly to allow Operation auto-sensor association to pull the correct information. The article explains what sensor type Data Center Operation requires and how to correct this issue.


StruxureWare Data Center Operation is looking for data sensor type of


If the sensor type is not defined as the above sensor type, Operation will not pull any power data from Data Center Expert. Data Center Expert relies on a Device Definition File(DDF) to define sensor types. By examining the DDF that is installed in Data Center Expert we can determine if the issue is related to a sensor type being defined correctly or incorrectly. To correct wrong sensor type please follow knowledge base FA158391.

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