{"searchBar":{"inputPlaceholder":"Search by keyword or ask a question","searchBtn":"Search","error":"Please enter a keyword to search"}}
{}
{"support":{"yesButton":"yes","noButton":"no","feedback":{"title":"What can we do to improve?"},"submitButton":"Submit","successMessage":"Thank you for your feedback","title":"Was this helpful?","feedbackPercentLabel":"of people found this helpful","captcha":{"error":"Please tick the box"}}}
Search FAQs

What to do if you cannot SSH into PowerChute Network Shutdown appliance running on VMware?

Issue:
Attempting to SSH to PowerChute Network Shutdown Appliance and receive error message stating that connection has been refused.

Product Line:
PowerChute Network Shutdown Appliance for VMware

Environment:
VMware

Cause:
SSH is not running or files are missing or corrupted.

Solution:
Note: All commands are in Bold Italic

Log into the Appliance using VMware vSphere Client

1 - Check to see if SSH is running. The command is

            service sshd status
            If the service is not running run this command
            service sshd start
2 - If the service is running run this command
            yum install samba-client samba-common

Can't find what you are looking for?

Reach out to our Customer Care team to receive information on technical support, assistance for complaints and more.