{"searchBar":{"inputPlaceholder":"Search by keyword or ask a question","searchBtn":"Search","error":"Please enter a keyword to search"}}

Our Brands

{"support":{"yesButton":"yes","noButton":"no","feedback":{"title":"What can we do to improve?"},"submitButton":"Submit","successMessage":"Thank you for your feedback","title":"Was this helpful?","feedbackPercentLabel":"of people found this helpful","captcha":{"error":"Please tick the box"}}}
Search FAQs

Video: How to download UPS event logs from the NMC2 card over a network

How to download 3 Phase UPS event logs from the NMC2 card over a network.

Product line:
AP9630, AP9631,AP9635
Smart-UPS & Smart-UPS Online
Symmetra RM & Symmetra LX
Smart-UPS VT-Galaxy 3500
Symmetra PX1 and PX2 3 Phase UPS’s

All UPS products using Network Management Card 2 (AP9630, AP9631, AP9635)

When Symmetra UPS experiences a fault or failure, these event logs can be downloaded to used in troubleshooting and can be sent to tech support to assist in troubleshooting the fault.

Provides an easy manner of downloading event logs remotely to assist in troubleshooting.

Downloading UPS logs from your Network Management Card 2.
  • Enter your User Name and Password.  The Default Username and Password are both "apc".
  • Click the "About" tab.
  • Then click "Support".
  • On the bottom portion of the screen click "Generate Logs".  Note: File generation may take a while to complete.
  • When file generation is complete, click "Download".
  • The file generated will be downloaded to your default download location. 
  • Locate the file and email it to the email specified by your Technical Support Engineer

Can't find what you are looking for?

Reach out to our Customer Care team to receive information on technical support, assistance for complaints and more.