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Video: How do I upgrade my SMT/SMX Smart-UPS firmware using my Network Management Card?

Published date: 02 April 2020

Issue
What are the steps in order to use my Network Management Card 2 to update my Smart UPS (SMT/SMX) firmware?
 
Product Line
Smart-UPS models with the prefix SMT or SMX
(NOTE: For models with the Prefix SRT refer to Kbase #FA281753)

Environment
  • Supported UPS model listed above
  • UPS Network Management Card 2 (AP9630, AP9630CH, AP9631, or AP9631CH) with Firmware 6.4 or higher
  • UPS power output *MUST* be turned off
  • Correct firmware file for the particular UPS (Links are found below)

Cause
UPS Firmware Updates allow for continuous improvements and feature enhancements.
 
We recommend using the APC Firmware Upgrade Wizard via a Serial or USB connection to the UPS whenever possible. The APC Firmware Upgrade Wizard guides you through the upgrade process and incorporates more checks, providing a more consistent upgrade experience. You can find the Firmware Upgrade Wizard in Kbase #FA164737. Instructions are being provided here for users that are unable use the Firmware Upgrade Wizard and wish to upgrade their Smart-UPS Firmware using an APC Network Management Card.

Resolution
Follow the steps below to determine your current firmware revision, select the proper firmware image, and update the UPS via the Network Management Card web interface.
A video demonstrating this procedure can be found below, and a complete user's guide is attached to this Kbase document in PDF format. 
 
Step 1 - Verify the firmware revision of your Network Management Card (AP9630, AP9630CH, AP9631, or AP9631CH). From the NMC web interface choose “About”, then “Network”.
Firmware level must be 6.4.0 or higher

 
 
Step 2 – Find the correct UPS Firmware Image.
 
  • Use the UPS "ID" number to select the proper Image for your UPS.
  • From the NMC web interface choose “About”, then “Network”:
 
     
 
The "Microlink ID" is a unique identifier for the hardware platform of your UPS. We use the "ID" number to make sure we select the correct firmware file. Sometimes one specific model UPS may have different "ID" numbers depending on when it was produced. Always check the "ID" number of the unit you are going to upgrade.

Download the latest Firmware Images and Release Notes HERE.
Use the chart below to determine your proper FW image:
 Micro-Link ID  UPS  Latest Image Release  After Upgrade
 4  SMT Tower 750VA 4.5G  SMT4UPS_07-1_Le_750  UPS 07.1
 4  SMT Tower >= 1000VA 4.5G  SMT4UPS_07-1_Le_NOT750  UPS 07.1
 10  SMX > 1.5KVA (LV)  SMX10UPS_02-0  UPS 02.0
 11  SMX <= 1.5KVA  SMX11UPS 03-8.enc  UPS 03.8
 17  SMT 4.5G  SMT17UPS 07-1 Le.enc  UPS 07.1
 18  SMT 4.5G  SMT18UPS_09-4  UPS 09.4
 20  SMX  SMT20UPS_10-1  UPS 10.1
 23  SMX > 1.5KVA (LV/HV)  SMX23UPS_07-0  UPS 07.0
 1000  SMC 4.5G  SMC1000UPS_10-0  UPS 10.0
 1003  SMX > 1.5KVA (HV)  SMX1003UPS 07-4.enc  UPS 07.4
 1005   SMC 4.5G  SMC1005UPS_12-0  UPS 12.0
 1007  SMC 230V > 1.5KVA  SMC1007UPS_11-0  UPS 11.0
 1015  SMT SmartConnect  SMT1015UPS_04-1  UPS 04.1
 1018  SMC SmartConnect  SMC1018UPS_04-1  UPS 04.1
 1029  SCL500RM1UNC  SCL1029UPS_02-3  UPS 02.3
 1030  SCL500RM1UC  SCL1030UPS_02-3  UPS 02.3
 
 
Step 3 – Turn UPS Output Off
  • From the NMC web interface choose “Control”, then “UPS”:
WARNING:
UPS DAMAGE CAN RESULT IF UPS OUTPUT IS NOT TURNED OFF.





 
Step 4 – Once the UPS output is Off, go to “Firmware Update from the “Configuration” Menu, then use the “Choose File” button to navigate to the firmware image you downloaded in step 2.
Once you have selected the correct Firmware image, click the “Update UPS” button to apply the upgrade.

 
If you attempt to update the UPS with the output power still on, you will see this message:


If you do, you should turn off the output power and then you will be able to continue.
DO NOT ATTEMPT TO UPGRADE WITH OUTPUT POWER ON.


Once you click “Update UPS” you will see this (Please note: Upgrade may take several minutes):

When this window closes, the update is complete.
Verify that the new Firmware version is shown.
NOTE:  If the update does not complete, or if you receive any errors, Please re-try using  the Firmware Upgrade Wizard, which can be found in FA #164737.
 
Step 5 - You may now turn your UPS back on
From the NMC web interface choose “Control”, then “UPS”

Select “Skip outlet on delays” to ensure power is restored immediately

Click “Next”.

Verify that power is restored to your attached load.
Your upgrade is now complete. 


 


Firmware images and release notes can be downloanded HERE.

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