Lifetime Equipment Protection Policy


The policy is valid in all European Union state members as well as Norway, Switzerland, Iceland and Liechtenstein.

THIS POLICY IS NOT A WARRANTY. REFER TO APC LIMITED WARRANTY FOR INFORMATION CONCERNING THE WARRANTY FOR YOUR APC PRODUCT. THE LIMITATIONS AND CONDITIONS CONTAINED IN THIS POLICY DO NOT AFFECT THE TERMS OF THE WARRANTY.

Equipment Protection Policy

If your electronic equipment is damaged by power line transients on an AC power line (230 Volt - see Note 1 below) while directly and properly connected to a standard APC product covered by the Equipment Protection Policy ("connected equipment"), and if all of the remaining conditions specified below are met, APC will, at APC's sole option, during the period specified below only, replace the APC product and either (a) pay for the repair of the connected equipment or (b) reimburse you for the fair market value, as determined by the then current price list of the Boston Computer Exchange (or equivalent), of the connected equipment, in an amount not to exceed the dollar limits stated below, if APC determines that the damage was caused by the failure of the APC product to protect against power line transients and/or where applicable, telephone or CATV line transients. Power line transients that APC products have been designed to protect against, as recognized by industry standards, include spikes and surges on AC power lines. Protection from telephone line transients applies only to APC products which offer modem or fax line protection, and in cases in which such protection is available, telephone service equipment must include a properly installed and operating "primary protection" device at the service entrance (such devices are normally added during telephone installation) in order to be covered from telephone line transients. Protection of CATV (Cable Television) connected equipment from transients applies only to APC products which offer such protection, and in such cases, the CATV service must be property grounded according to the codes set forth in the National Electrical Code (NEC) in order to be covered for CATV transients.

APC reserves the right to determine whether the damage to the connected equipment is due to APC product failure by requesting that damaged equipment be sent to APC for inspection. This policy is in excess of, and applies only to the extent necessary beyond, any coverage for the connected equipment provided by other sources, including, but not limited to, any manufacturer's warranty, and any extended warranty coverage.

For customers that meet the qualifications and conditions set forth in this policy, APC will provide reimbursement (cost of repair or fair market value) during the period limits and up to the dollar limits stated as follows:

Equipment Protection Policy Dollar & Period Limits

To view a specific family, please select one:


Product Family Specific Model Dollar Limit
Uninterruptible Power Supply (UPS)
Back-UPS BH500INET Lifetime : 10000 Euros
Back-UPS BK350EI Lifetime : 100000 Euro, Lifetime : 50000 GBP
Back-UPS BK500EI Lifetime : 100000 Euro, Lifetime : 50000 GBP
Back-UPS BK650EI Lifetime : 100000 Euro, Lifetime : 50000 GBP
Back-UPS Pro BR1200GI Lifetime : 200000 AUD, Lifetime : 150000 Euros, Lifetime : 75000 GBP
Back-UPS Pro BR1500GI Lifetime : 200000 AUD, Lifetime : 150000 Euros, Lifetime : 75000 GBP
Back-UPS Pro BR550GI Lifetime : 200000 AUD, Lifetime : 150000 Euros, Lifetime : 75000 GBP
Back-UPS Pro BR900GI Lifetime : 200000 AUD, Lifetime : 150000 Euros, Lifetime : 75000 GBP
Smart-UPS SMC2000I 3 years : $250
Smart-UPS SMC2000I-2U Lifetime : $150000
Smart-UPS SMC3000RMI2U Lifetime : $150000
Surge Protection and Power Conditioning
SurgeArrest Essential P5BV-FR Lifetime : 50000 Euros
SurgeArrest Essential PM8-GR Lifetime : 50000 Euros
SurgeArrest Essential PM8-RS Lifetime : 50000 Euros
SurgeArrest Essential PNOTEPROC6-EC Lifetime : $75000, Lifetime : 75000 Euros, Lifetime : 50000 GBP
SurgeArrest Essential PNOTEPROC8-EC Lifetime : $75000, Lifetime : 75000 Euros, Lifetime : 50000 GBP
SurgeArrest Home/Office PMH63VT-GR Lifetime : 75000 Euros
Note: "Lifetime" period is the life of the product while owned by the original purchaser ("you" or "purchaser"). Other period limitations are from the date of purchase.

Eligibility for coverage under the Equipment Protection Policy:
  1. You must register the product by returning to APC the warranty card provided with the product within 10 days of purchase. All information must be filled in, and you should retain a copy for your records.
  2. All connected equipment must have a CE mark.
  3. The APC product must be plugged into properly wired and grounded outlets; no extension cords, adapters, other ground wires, or electrical connections may be used, with the sole exception of other standard APC 230V products. The installation must not include power protection products by any manufacturer other than APC. The installation must comply with all applicable local electrical and safety codes.
  4. Any claim under the Equipment Protection Policy must be made within 10 days of the day of alleged damage to the connected equipment.
  5. The Equipment Protection Policy covers only those product models listed above that are used in the European Economic Area.

What is not covered under the Equipment Protection Policy:
  1. DAMAGE TO ELECTRONIC EQUIPMENT RESULTING FROM TRANSIENTS ON DATA LINES IS NOT COVERED.
  2. Restoration of lost data and reinstallation of software are not covered.
  3. This policy does not cover damage from a cause other than AC power line transients, except for damage due to telephone line or CATV transients, which is covered only if the APC product offers such protection.
  4. DAMAGE CAUSED BY FAILURE TO PROVIDE A SUITABLE INSTALLATION ENVIRONMENT FOR THE PRODUCT (INCLUDING, BUT NOT LIMITED TO, LACK OF A PROPER SAFETY GROUND).
  5. Damage caused by the use of the APC product for purposes other than those for which it was designed.
  6. Damage caused by accidents, or disasters such as fire, flood, or wind
  7. Damage caused by abuse, misuse alteration, modification, or negligence.
  8. This policy is null and void if, in APC's view, the APC product has been tampered with or altered in any way.
  9. EXCEPT AS EXPRESSLY PROVIDED IN THIS POLICY, IN NO CASE SHALL APC BE LIABLE UNDER THE TERMS OF THIS POLICY FOR ANY DAMAGES WHATSOEVER- INCLUDING, AND NOT LIMITED TO, DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR MULTIPLE DAMAGES ARISING OUT OF THE USE OF THE APC PRODUCT OR DAMAGE TO THE CONNECTED EQUIPMENT. REGARDLESS OF THE LEGAL THEORY ON WHICH SUCH CLAIM IS BASED, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE SUCH DAMAGES INCLUDE, BUT ARE NOT LIMITED TO, LOSS OF PROFITS, LOSS OF SAVINGS OR REVENUE. LOSS OF USE OF THE APC PRODUCT OR THE CONNECTED EQUIPMENT OR ANY ASSOCIATED EQUIPMENT, LOSS OF SOFTWARE. COST OF CAPITAL, COST OF ANY SUBSTITUTE EQUIPMENT, FACILITIES OR SERVICES, DOWNTIME, THE CLAIMS OF THIRD PARTIES, INCLUDING CUSTOMERS, AND INJURY TO PROPERTY.

Submitting an Equipment Protection Policy Claim:
  1. If all of the conditions for coverage are satisfied, call the APC customer service department (see list at the end of the document for respective phone numbers) and obtain an EPP RMA (Equipment Protection Policy Returned Material Authorization) number. APC will forward you an Equipment Protection Policy claim form, which must be completed and filed within 30 days.
  2. Mark the Equipment Protection Policy RMA number on the product you are returning.
  3. Pack the APC product in its original packaging (or request packing materials from APC if the packaging has been discarded). Enclose the completed Equipment Policy claim form and a copy of your sales receipt for the APC product in box.
  4. Mark the EPP RMA number clearly on the outside of box.
  5. Ship the product (one way shipping charges paid by you) to:
    American Power Conversion, Technical Support
    Ballybrit Business Park,
    Galway, Ireland,
    Tel. +353 91 702000.
  6. APC will evaluate the product to determine its level of functionality, and will examine the product for evidence of damage from AC line transients (telephone line or CATV transients, if applicable). (A) If APC's evaluation provides no evidence of damage from power line transients (telephone line or CATV transients, if applicable), APC will send to the customer (i) a report summarizing the tests per-formed and (ii) a rejection of claim notice. (B) If the APC product shows evidence of damage from power line transients (telephone line or CATV transients, if applicable), APC will request that all con-nected equipment for which an Equipment Protection Policy claim has been submitted, be sent for evaluation to either APC or an authorized service center. If it is determined that the connected equip-ment has been damaged from AC power line transients (telephone line or CATV transients, if applicable), APC will, in its discretion, either authorize you to have the equipment repaired or reimburse you for the fair market value of the damaged equipment, up to the dollar limits stated above.

  7. If you are authorized by APC to have the connected equipment repaired, the repair must be performed at a service center that is authorized by the manufacturer of the connected equipment. APC reserves the right to contact the authorized service centre directly to discuss repair costs and damage to the connected equipment to determine if it was caused by AC power line transients (telephone line or CATV transients, if applicable) and the right to request that the service centre forward the connected equipment or components to APC for inspection.
  8. APC will, after determining that the damage was caused by the failure of the APC product to protect against AC power line transients (telephone line or CATV transients, if applicable), issue payment to you, in its sole discretion, for either costs of repair of the fair market value of the connected equipment, up to the dollar limits stated above. APC reserves the right to require you to transfer title and deliver the connected equipment to APC if it chooses to reimburse you for the fair market value of the connected equipment.
  9. Unless modified in a writing signed by APC and you, the terms of this policy are understood to be the complete and exclusive agreement between the parties, superseding all prior agreements, oral and written, and all other communications between the parties relating to the subject matter of this agreement. No employee of APC or any other party is authorized to make any representations beyond those made in this agreement concerning the Equipment Protection Policy.


  10. American Power Conversion B.V.,
    Ballybrit Business Park, Galway, Ireland
    How to contact APC: +353 91 702020