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I have a Smart-UPS, what is your warranty policy?

Published date: 03 April 2020


Issue:

Smart-UPS Warranty

Product Line:

Smart-UPS

Environment:

All models, All Serial Numbers

Cause:

Product Information.

Resolution:
Smart-UPS models that begin with SU, SUA, SUM, SC, SURT, or SMC have a Two Year warranty on the UPS hardware and Battery.

Smart-UPS models that begin with SMT, SMX, or SRT have a Three Year warranty on the UPS hardware and a Two Year warranty on the Battery.

Smart-UPS models that begin with SMTL or SCL have a 5 year warranty on the UPS hardware and battery.

The Warranty period starts at the date of original purchase. When requesting warranty service we may ask for proof of purchase if we are unable to verify warranty eligibility through other means.

Most Smart-UPS models have optional extended warranties available. If your unit originally had a 3year/2year factory warranty, the extended warranty gives you an extra year of battery warranty.
IE: An SMT750C has a 3 year hardware, 2 year battery factory warranty. If you purchase a 1 year extended warranty, the unit now has 4 years coverage for the hardware and the battery.

Smart-UPS warranties can be extended to a maximum total of 6 years.

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