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"The passcode could not be found" message on the DCIM Assets portal when trying to redeem a passcode

Published date: 25 January 2018

When trying to redeem a passcode on the DCIM Assets portal, you receive the message "The passcode could not be found" 

Product Line:
Data Center Software

StruxureWare Data Center Expert
StruxureWare Data Center Operation

Passcode may have been entered incorrectly or the passcode does not exist on the portal

Verify that the passcode has been entered correctly.
If the passcode has been entered correctly and is still not found, please contact your local APC by Schneider Electric Technical Support for assistance.


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