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What are the basic troubleshooting steps for the APC AV J-Type J25B / J35B Power Conditioner and Battery Backup?

Published date: 05 March 2018

Issue:

What are the basic troubleshooting steps for the APC AV J-Type J25B / J35B Power Conditioner and Battery Backup ?

Product Line:

APC AV J-Type Power Conditioner and Battery Backup

Environment:

J25B, J35B

Cause:

During normal operation, you may find the your APC AV J-Type power Conditioner is not functioning as expected. This may be due to a malfunction, configuration issue, or the install environment.
This document will assist you with basic troubleshooting steps.

Resolution:

Problem and Possible Cause	Solution

Problem: Unit will not turn on.
Input power cord is not connected properly	Ensure supplied power cord is connected firmly at both ends.
The internal battery is not connected.	Connect the battery.
Circuit Breaker has tripped.	Check both home and unit circuit breakers. If the circuit breaker located on the rear of the J-Type has tripped, the center post will be extended outwards about a quarter to half inch. Push it back in to reset it. If the trip occurs again, reduce the amount of equipment plugged into the unit and try again. While the unit’s breaker is rated for 15 Amps, National Electric Code (NEC) dictates that any particular home circuit should not be loaded more than 80% of its rating.

Problem: The unit does not provide power during a AC power outage.
Ensure that essential equipment is not plugged into a SURGE ONLY outlet.	Disconnect equipment from the SURGE ONLY outlet and re-connect to a Battery Backup outlet.

Problem: The unit is operating on battery power, while connected to AC power.
The plug has partially pulled out of the wall outlet, the wall outlet is no longer receiving AC power, or the circuit breaker has been tripped.	Ensure that the plug is fully inserted into the wall outlet. Ensure that the wall outlet is receiving AC power by checking it with another device.
The unit is performing an automatic self test	No action is necessary.
The AC input voltage is out of range, the frequency is out of range, or the waveform is distorted.	Adjust the transfer voltage and sensitivity range.
The circuit breaker has been tripped.	Disconnect non-essential equipment from the unit. Reset the circuit breaker. Reconnect equipment one item at a time. If the circuit breaker is tripped again, disconnect the device that caused the trip.

Problem: The unit does not provide the expected amount of backup time.
Battery Backup outlets may be fully or improperly loaded.	Disconnect non-essential equipment from the Battery Backup outlets and connect the equipment to SURGE ONLY outlets.
The battery was recently discharged due to a power outage and has not fully recharged.	Charge the battery cartridge for 16 hours.
The battery has reached the end of its useful life.	Replace the battery. J25B = APCRBC130 J35B = APCRBC131

Problem: Power is not supplied to some outlets.
Power to the Controlled outlets has intentionally been turned off.	Confirm that the correct peripherals are connected to Controlled outlets. If this feature is not desired, disable the PowerSaving Master and Controlled outlets.

Problem: The Controlled outlets are not supplying power, even though the Master device is not in sleep mode.
The Master Outlet threshold may be incorrectly set.	Adjust the threshold when the Master outlet signals the Controlled outlets to shut down.

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