Browse FAQs

Why does my AP9613 Dry Contact I/O SmartSlot Card's configuration utility show an incorrect relay state or status?

Published date: 16 June 2016


Why does my AP9613 Dry Contact I/O SmartSlot Card's configuration utility (seen below) show an incorrect relay state or status?

Upon making configuration changes and testing them, the utility's status screen shows an incorrect state or my configuration is not working or reflected.



Product Line

  • UPS Device Management
    • AP9613 Dry Contact I/O SmartSlot Card

  • All firmware versions
  • All serial numbers


The configuration utility that comes with the AP9613 for optional use only displays the content of a configuration file on the device. The configuration file is loaded when you plug in the AP9613 and it is recognized on your local computer as a USB device. The modified configuration that you make is written back to the configuration file only when the device's USB connection is disconnected from your computer. Changes to configuration and relay status are not real time via the utility's Status or Configuration screens unfortunately.


In order to see any updates to your configuration, you'll need to disconnect the USB cable from your computer or the AP9613 in order to have the new configuration written to the card and it's configuration file in memory. Once the card has rebooted and applied the new configuration you've made, you can reconnect to the utility and review it.

Please refer to the indicator at the bottom of the utility's screen to verify the time and date of the configuration file loaded into the utility: 

Was this helpful?

What can we do to improve the information ?

Can't find what you are looking for?

Reach out to our customer care team to receive information on technical support, assistance for complaints and more.