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When installing the PowerChute Business Edition Server, the configuration wizard does not launch on Windows Storage Server 2008 or Windows Small Business Server 2008.

Issue:
When installing the PowerChute Business Edition Server, the configuration wizard does not launch

Product:
PowerChute Business Edition

Environment:
Windows Storage Server 2008 or Windows Small Business Server 2008

Cause:
The 8.3 file name format is not supported by default on these two operating systems but the wizard needs it enabled in order to run correctly.

For information on Windows 8.3 file naming convention please see Windows File and Directory Names

Solution:

To enable this format on Windows Storage Server 2008 and Windows Small Business Server 2008, follow these steps:

1. Type this at the command prompt with administrator privileges.

     C:\>fsutil behavior set disable8dot3 0

2. Reboot Windows

3. Confirm the enabling of the 8.3 file name format by typing this and pressing Enter:

    C:\>fsutil behavior query disable8dot3
    
    The following should then display.     disable8dot3 = 0

(If it states"" = 1"", then 8.3 is still not enabled, please repeat).
 

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