Browse FAQs

StruxureWare | Version 6.3 or higher fails to turn on rack PDU outlet.

Published date: 08 May 2020

StruxureWare fails to turn on rack PDU outlet.

Product Line
StruxureWare Data Center Expert (DCE)
- Basic Appliance (AP9465)
- Standard Appliance (AP9470)
- Enterprise Appliance (AP9475)
- Virtual Appliance (AP94VMACT)
StruxureWare Central (SWC)
InfraStruXure Central (ISXC)

StruxureWare Data Center Expert (all versions)
StruxureWare Central (all versions)
InfraStruXure Central (all versions)

If StruxureWare does not have the proper SNMP Write community name, it will be unable to send the proper set command to turn off the outlet(s).

In other cases, some rPDU's that support controllable outlets have a feature that prevents turning on outlets if the device is in a warning or critical overload/near overload state.


In these instances, StruxureWare will send the set command down to the device. StruxureWare has no knowledge of the turn on restriction. The card then receives the SNMP command and it either does or does not turn on the outlet(s). So it is working as expected, it's just that the server can't report back to the user that the outlet command was successfully accepted, but NOT applied due to the outlet overload restriction. This is in part due to the fact that SNMP is a UDP protocol.

Was this helpful?

What can we do to improve the information ?

Can't find what you are looking for?

Reach out to our customer care team to receive information on technical support, assistance for complaints and more.