SMX 1500va or less frequently clicking and compensating for high input voltage
Published date:
31 May 2019
Issue:
Some customers may experience hearing a frequent clicking sound while their UPS is compensating for high input voltage.
Product Line:
Smart-UPS
Environment:
This issue can affect SMX series Smart-UPS 1500va or less. UPS Firmware rev 3.7 or lower. SMX750, SMX750-NMC, SMX1000, SMX1500RM2U, SMX1500RM2UNC Cause:
UPS firmware must be upgraded to 3.8 or higher
Resolution:
Refer to KBASE document #FA164737 to upgrade the firmware.
Can't find what you are looking for?
Reach out to our customer care team to receive information on technical support, assistance for complaints and more.