1 Yr Adv Prime Plan for 1 Air-Cool Free Cooling Chiller - Model XRAF 1812A - 2212A

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  • Comprehensive service packages that allow you to design the coverage you need to operate your solution efficiently, minimize downtime and manage costs.

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WADVPRIME-UF-56 Features

1 Yr Adv Prime Plan for 1 Air-Cool Free Cooling Chiller - Model XRAF 1812A - 2212A
Comprehensive service packages that allow you to design the coverage you need to operate your solution efficiently, minimize downtime and manage costs.
  • 7x24 Upgrade option
    If you are like most businesses, you want your systems up and running during your busiest hours. In order to accommodate your busy schedule, APC offers an option to schedule services off hours. We will work with you to find a time when servicing your system is least likely to impact your productivity, saving your business time and money.
  • Comprehensive escalation and corrective actions process
    In order to resolve outages as quickly as possible and to keep such event from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices.
  • Cooling consumables replacement
    APC will replace air filters on the system that expire as a result of normal wear and tear.
  • EcoStruxure IT Free
    Ecostruxure IT Free allows customers visibility of their critical data center equipment. It consists of a software gateway, a mobile app and a cloud-based account to store the customer data, as well as a web interface to allow data visualization.
  • Environmental inspection
    In order to ensure that your system is installed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity.
  • Experienced Certified Field Service Engineer
    Our factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.
  • Functional verification
    During each Preventive Maintenance visit, our Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start.
  • Labor and travel expenses included
    Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.
  • Logistics coordination
    APC will coordinate the logistics of your installation, from hardware delivery to scheduling installation technicians, ensuring a smooth installation process from start to finish.
  • Next Business Day On-Site Response
    A trained technician will be on-site by the next business day in the event of a problem
  • On site troubleshooting
    While on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.
  • Parts available at a discounted rate
    Replacements parts & components are available at a discounted rate. Please see the statement of work for service specifics.
  • Semi-annual preventive maintenance visit
    Semi-annual preventive maintenance visit helps assure your system will perform to the manufacturer specifications. Available on 3 phase and cooling products.
  • Service Summary Report
    Provides a detailed report of work performed including recommendations for service to ensure optimal performance
  • System cleaning
    Cleaning your system of dust and grime accumulated during normal operation will extend the life of the hardware.
  • Technical support
    Our experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you need is there when you need it.

Service Plans Features & Benefits

Serviceability

Parts included or available at a discount
Replacements parts & components are included or available at a discount. Please see the statement of work for service specifics.
Onsite diagnostics & repair
While on site our Certified Field Service Engineers will diagnose, repair and test the unit to ensure optimal performance.
Labor and travel expenses included
Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.
Flexible on site response times
Choose an on site response time that best meets your business requirements and budget
Experienced Certified Field Service Engineer
Our factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.
Environmental inspection
In order to ensure that your system is installed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity.
EcoStruxure Asset Advisor
EcoStruxure Asset Advisor is a vendor-neutral affordable 24/7 remote troubleshooting service that provides peace of mind and fast issue resolution, enabled by community-based chat with the Schneider team or Service Bureau, by monitoring critical equipment insights and smart alarming directly to customer’s smartphone – proactively minimizing downtime. Instant access to live sensor data via the mobile app.
Technical support
Our experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you need is there when you need it.
Service Summary Report
Provides a detailed report of work performed including recommendations for service to ensure optimal performance

Product Distribution

United Arab Emirates, Argentina, Austria, Australia, Belgium, Bulgaria, Brazil, Switzerland, Chile, China, Colombia, Costa Rica, Serbia and Montenegro, Czech Republic, Germany, Denmark, Algeria, Estonia, Egypt, Spain, Finland, France, United Kingdom, Greece, Hong Kong, Croatia, Hungary, Indonesia, Ireland, Israel, India, Italy, Japan, South Korea, Lithuania, Latvia, Morocco, Macedonia, Mexico, Malaysia, Nigeria, Netherlands, Norway, New Zealand, Peru, Philippines, Poland, Portugal, Romania, Russia, Saudi Arabia, Sweden, Singapore, Slovenia, Slovakia, Thailand, Tunisia, Turkey, Taiwan, Ukraine, Vietnam, South Africa

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