1 Year APC Remote Monitoring Service for 1 UPS Up to 20kW
A 7x24 monitoring service that acts as a primary or secondary support function. Trained technicians will monitor the health status of the physical infrastructure to help diagnose, notify and resol....
Includes: 1 year contract
Experienced NCPI professionals
Aid in quick diagnosis of problems 24/7.
Online Alarm/Event Reports
Complete history is available online which outlines each event and the appropriate action that was taken according to the customers predefined escalation procedure.
Prompt contact with recommendations enables timely and informed choice of action.
User-definable escalation procedures and contacts
Customers have full control over escalation procedures and contacts for each alarm allowing APC’s monitoring service to adapt to their ever-changing needs.
Remote Monitoring Services Features & Benefits
Proactive service response
Physical infrastructure threats can be anticipated, identified and resolved quickly and accurately.
Offers a central repository of system information with a dashboard view of system status.
Manage an extensive range of APC devices including: single-phase and three-phase UPSs, power distribution units, cooling and environmental devices as well as other InfraStruXure® Manager Appliances.
Enables the customer to easily view changes in their physical infrastructure, thereby optimizing availability within the datacenter. Includes graphical and data export functionality, and shows the corresponding relationship of related data points.
24x7 expert monitoring
Device experts provide 24-hour monitoring of the physical infrastructure, alleviating the strain on internal support resources.
Customers are notified in real-time via phone or e-mail as critical events occur, allowing them to reduce mean time to recovery, improve efficiency and maximize uptime.
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