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(1) YR NBD On-Site Response Coverage with Monitoring & Dispatch (SmartConnect or NMC Required)

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  • Monitoring & Dispatch Services provide customers peace of mind by efficiently monitoring and maintaining their distributed IT physical infrastructure in an affordable ...

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W1YONSITENBD-AC-03 Features

(1) YR NBD On-Site Response Coverage with Monitoring & Dispatch (SmartConnect or NMC Required)
Monitoring & Dispatch Services provide customers peace of mind by efficiently monitoring and maintaining their distributed IT physical infrastructure in an affordable manner.
  • Comprehensive escalation and corrective actions process
    In order to resolve outages as quickly as possible and to keep such event from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices.
  • Corrective maintenance
    As part of our Preventative Maintenance Service, APC will proactively schedule maintenance visits for issues discovered during our Escalation and Corrective Actions process.
  • Flexible Service Scheduling
    Flexible service scheduling options available to meet your business requirements
  • Functional verification
    During each Preventive Maintenance visit, our Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start.
  • Labor and travel expenses included
    Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.
  • Logistics coordination
    APC will coordinate the logistics of your installation, from hardware delivery to scheduling installation technicians, ensuring a smooth installation process from start to finish.
  • On site troubleshooting
    While on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.
  • Parts included
    Replacement parts & components are included with some service contracts. Please see the statement of work for service specifics.
  • Proactive monitoring
    By utilizing customer-specific and global trending techniques, remote monitoring professionals can proactively identify and anticipate physical infrastructure threats before they occur.
  • Written summary report
    APC project managers will provide you with written reports to keep you informed of the progress of your project.

Product Distribution

Afghanistan, Antigua and Barbuda, Anguilla, Albania, Armenia, Netherlands Antilles, Angola, Aruba, Azerbaijan, Bosnia and Herzegovina, Barbados, Burkina Faso, Bahrain, Burundi, Benin, Bermuda, Bolivia, Bahamas, Botswana, Belarus, Belize, The Democratic Republic Of Congo, Côte d'Ivoire, Cameroon, Cyprus, Djibouti, Dominica, Dominican Republic, Ecuador, Eritrea, Ethiopia, Fiji, Gabon, Grenada, Georgia, French Guiana, Ghana, Gambia, Guadeloupe, Guatemala, Guyana, Honduras, Haiti, Iraq, Iceland, Jamaica, Jordan, Kenya, Cambodia, Saint Kitts And Nevis, Kuwait, Cayman Islands, Lebanon, Saint Lucia, Liberia, Luxembourg, Madagascar, Mali, Myanmar, Mongolia, Martinique, Mauritania, Malta, Mauritius, Malawi, Mozambique, Namibia, Nicaragua, Oman, Panama, Pakistan, Puerto Rico, Paraguay, Qatar, Reunion, Rwanda, Sierra Leone, Senegal, Somalia, Suriname, El Salvador, Turks And Caicos Islands, Togo, Tajikistan, Turkmenistan, Trinidad and Tobago, Tanzania, Uganda, Uruguay, Uzbekistan, Saint Vincent And The Grenadines, Venezuela, U.S. Virgin Islands, Yemen, Mayotte, Zambia, Zimbabwe

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