1 Year Next Business Day On-Site Service with SmartGen ATS 400A with ISX
An APC factory trained technician will arrive on site to diagnose or repair your APC equipment
Includes: 1 Year Contract
7x24 telephone technical support
Our experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you require is available at any given time.
Comprehensive escalation and corrective actions process
In order to resolve outages as quickly as possible and to keep such event from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices.
As part of our Preventative Maintenance Service, APC will proactively schedule maintenance visits for issues discovered during our Escalation and Corrective Actions process.
Labor and travel expenses included
Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.
Written summary report
APC project managers will provide you with written reports to keep you informed of the progress of your project.