1 Year Next Business Day On-Site Service SmartGen ATS 250A Point Product

1 Year Next Business Day On-Site Service SmartGen ATS 250A Point Product Front Left
1 Year Next Business Day On-Site Service SmartGen ATS 250A Point Product Front Left
1 Year Next Business Day On-Site Service SmartGen ATS 250A Point Product Front Left
1 Year Next Business Day On-Site Service SmartGen ATS 250A Point Product Front Left
  • Comprehensive service packages that allow you to design the coverage you need to operate your solution efficiently, minimize downtime and manage costs.

  • Includes: 1 Year Contract

View Product Overview

WONSITENBD-AS-03 Features

1 Year Next Business Day On-Site Service SmartGen ATS 250A Point Product
Comprehensive service packages that allow you to design the coverage you need to operate your solution efficiently, minimize downtime and manage costs.
Includes: 1 Year Contract
  • 7x24 telephone technical support
    Our experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you require is available at any given time.
  • Comprehensive escalation and corrective actions process
    In order to resolve outages as quickly as possible and to keep such event from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices.
  • Corrective maintenance
    As part of our Preventative Maintenance Service, APC will proactively schedule maintenance visits for issues discovered during our Escalation and Corrective Actions process.
  • Environmental inspection
    In order to ensure that your system is installed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity.
  • Event summary report
    Description of incidents affecting the individual NCPI device/site.
  • Free firmware upgrades
    Part of maintaining your system is ensuring the unit is operating with the most recent firmware version. Firmware upgrades are provided at no extra charge. All Preventive Maintenance contracts include free firmware upgrades.
  • Functional verification
    During each Preventive Maintenance visit, our Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start.
  • Labor and travel expenses included
    Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.
  • On site troubleshooting
    While on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.
  • Parts included
    Replacement parts & components are included with some service contracts. Please see the statement of work for service specifics.

Service Plans Features & Benefits

Serviceability

Labor and travel expenses included
Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.
Flexible on site response times
Choose an on site response time that best meets your business requirements and budget
Experienced Certified Field Service Engineer
Our factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.
Onsite diagnostics & repair
While on site our Certified Field Service Engineers will diagnose, repair and test the unit to ensure optimal performance.
Technical support
Our experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you need is there when you need it.
EcoStruxure Asset Advisor
EcoStruxure Asset Advisor is a vendor-neutral affordable 24/7 remote troubleshooting service that provides peace of mind and fast issue resolution, enabled by community-based chat with the Schneider team or Service Bureau, by monitoring critical equipment insights and smart alarming directly to customer’s smartphone – proactively minimizing downtime. Instant access to live sensor data via the mobile app.
Parts included or available at a discount
Replacements parts & components are included or available at a discount. Please see the statement of work for service specifics.
Service Summary Report
Provides a detailed report of work performed including recommendations for service to ensure optimal performance
Environmental inspection
In order to ensure that your system is installed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity.

Product Distribution

Andorra, United Arab Emirates, Albania, Armenia, Angola, Austria, Azerbaijan, Bosnia and Herzegovina, Belgium, Burkina Faso, Bulgaria, Bahrain, Burundi, Benin, Botswana, Belarus, Canada, The Democratic Republic Of Congo, Central African Republic, Congo, Switzerland, Côte d'Ivoire, Cameroon, Serbia and Montenegro, Cyprus, Czech Republic, Germany, Djibouti, Denmark, Algeria, Estonia, Egypt, Western Sahara, EMEA, Eritrea, Spain, Ethiopia, Finland, France, Gabon, United Kingdom, Georgia, French Guiana, Ghana, Gibraltar, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Greece, Croatia, Hungary, Ireland, Israel, Iraq, Iran, Iceland, Italy, Jordan, Kenya, Cambodia, Kuwait, Kazakhstan, Lebanon, Liechtenstein, Liberia, Lesotho, Lithuania, Luxembourg, Latvia, Morocco, Moldova, Madagascar, Macedonia, Mali, Mongolia, Martinique, Mauritania, Malta, Mauritius, Malawi, Mozambique, Namibia, NAM, Niger, Nigeria, Netherlands, Norway, Oman, Pakistan, Poland, Portugal, Reunion, Romania, Russia, Rwanda, Saudi Arabia, Sudan, Sweden, Slovenia, Slovakia, Sierra Leone, Senegal, Somalia, Suriname, Chad, Togo, Tajikistan, Turkmenistan, Tunisia, Turkey, Tanzania, Ukraine, Uganda, United States, Uzbekistan, XF, Yemen, Mayotte, South Africa, Zambia, Zimbabwe

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