External Battery On-Site Service

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  • An APC factory trained technician will arrive on site to diagnose or repair your APC equipment

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External Battery On-Site Service
An APC factory trained technician will arrive on site to diagnose or repair your APC equipment

On Site Service Features & Benefits


On site troubleshooting
While on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.
Labor and travel expenses included
Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.
Parts included
Replacement parts & components are included with some service contracts. Please see the statement of work for service specifics.
Written summary report
APC project managers will provide you with written reports to keep you informed of the progress of your project.
Experienced Certified Field Service Engineer
Our factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.
Comprehensive escalation and corrective actions process
In order to resolve outages as quickly as possible and to keep such event from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices.

Product Distribution

United Arab Emirates, Argentina, Austria, Australia, Belgium, Burkina Faso, Bulgaria, Bahrain, Burundi, Benin, Brunei, Botswana, Canada, The Democratic Republic Of Congo, Central African Republic, Congo, Côte d'Ivoire, Chile, Cameroon, China, Colombia, Costa Rica, Cyprus, Czech Republic, Germany, Djibouti, Denmark, Egypt, Western Sahara, Eritrea, Spain, Ethiopia, Finland, France, Gabon, United Kingdom, Ghana, Gambia, Guinea, Equatorial Guinea, Greece, Hong Kong, Hungary, Indonesia, Ireland, Israel, India, Iraq, Iceland, Italy, Jordan, Kenya, Kuwait, Lebanon, Liberia, Lesotho, Lithuania, Luxembourg, Morocco, Mali, Myanmar, Mauritania, Malta, Malawi, Mexico, Malaysia, Mozambique, Namibia, NAM, Niger, Nigeria, Netherlands, Norway, New Zealand, Oman, Panama, Philippines, Pakistan, Poland, Puerto Rico, Portugal, Paraguay, Rwanda, Saudi Arabia, Sudan, Sweden, Singapore, Slovakia, Sierra Leone, Senegal, Somalia, Suriname, Chad, Togo, Thailand, Turkey, Tanzania, Uganda, United States, Uruguay, Venezuela, Vietnam, XF, Yemen, South Africa, Zambia, Zimbabwe