External Battery On-Site Service
Comprehensive service packages that allow you to design the coverage you need to operate your solution efficiently, minimize downtime and manage costs.
Service Plans Features & Benefits
EcoStruxure Asset Advisor
EcoStruxure Asset Advisor is a vendor-neutral affordable 24/7 remote troubleshooting service that provides peace of mind and fast issue resolution, enabled by community-based chat with the Schneider team or Service Bureau, by monitoring critical equipment insights and smart alarming directly to customer’s smartphone – proactively minimizing downtime. Instant access to live sensor data via the mobile app.
Our experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you need is there when you need it.
Experienced Certified Field Service Engineer
Our factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.
Flexible on site response times
Choose an on site response time that best meets your business requirements and budget
In order to ensure that your system is installed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity.
Parts included or available at a discount
Replacements parts & components are included or available at a discount. Please see the statement of work for service specifics.
Service Summary Report
Provides a detailed report of work performed including recommendations for service to ensure optimal performance
Labor and travel expenses included
Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.
Onsite diagnostics & repair
While on site our Certified Field Service Engineers will diagnose, repair and test the unit to ensure optimal performance.
Argentina, Austria, Australia, Belgium, Burkina Faso, Bulgaria, Bahrain, Burundi, Benin, Botswana, Canada, Côte d'Ivoire, Chile, Cameroon, China, Colombia, Costa Rica, Cyprus, Czech Republic, Germany, Djibouti, Denmark, Egypt, Eritrea, Spain, Ethiopia, Finland, France, Gabon, United Kingdom, Ghana, Gambia, Greece, Hong Kong, Hungary, Indonesia, Ireland, Israel, India, Iraq, Iceland, Italy, Jordan, Kenya, Kuwait, Lebanon, Liberia, Lithuania, Luxembourg, Morocco, Mali, Myanmar, Mauritania, Malta, Mexico, Malaysia, Mozambique, Namibia, Nigeria, Netherlands, Norway, New Zealand, Oman, Panama, Philippines, Pakistan, Poland, Puerto Rico, Portugal, Paraguay, Russia, Rwanda, Sweden, Singapore, Slovakia, Sierra Leone, Senegal, Somalia, Suriname, Togo, Thailand, Tunisia, Turkey, Tanzania, Ukraine, Uganda, United States, Uruguay, Venezuela, Vietnam, Yemen, South Africa, Zambia, Zimbabwe
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