(1) Year Advantage Ultra Service Plan for (1) PX RDP
Comprehensive service packages that allow you to design the coverage you need to operate your solution efficiently, minimize downtime and manage costs.
Comprehensive escalation and corrective actions process
In order to resolve outages as quickly as possible and to keep such event from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices.
As part of our Preventative Maintenance Service, APC will proactively schedule maintenance visits for issues discovered during our Escalation and Corrective Actions process.
Free firmware upgrades
Labor and travel expenses included
APC will coordinate the logistics of your installation, from hardware delivery to scheduling installation technicians, ensuring a smooth installation process from start to finish.
On site troubleshooting
While on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.
Replacement parts & components are included with some service contracts. Please see the statement of work for service specifics.
By utilizing customer-specific and global trending techniques, remote monitoring professionals can proactively identify and anticipate physical infrastructure threats before they occur.
Written summary report
APC project managers will provide you with written reports to keep you informed of the progress of your project.
Service Plans Features & Benefits
Parts included or available at a discount
Replacements parts & components are included or available at a discount. Please see the statement of work for service specifics.
Our experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you need is there when you need it.
EcoStruxure Asset Advisor
EcoStruxure Asset Advisor is a vendor-neutral affordable 24/7 remote troubleshooting service that provides peace of mind and fast issue resolution, enabled by community-based chat with the Schneider team or Service Bureau, by monitoring critical equipment insights and smart alarming directly to customer’s smartphone – proactively minimizing downtime. Instant access to live sensor data via the mobile app.
Flexible on site response times
Choose an on site response time that best meets your business requirements and budget
Onsite diagnostics & repair
While on site our Certified Field Service Engineers will diagnose, repair and test the unit to ensure optimal performance.
United Arab Emirates, Afghanistan, Antigua and Barbuda, Anguilla, Albania, Armenia, Netherlands Antilles, Angola, Argentina, Austria, Australia, Aruba, Azerbaijan, Bosnia and Herzegovina, Barbados, Belgium, Burkina Faso, Bulgaria, Bahrain, Burundi, Benin, Bermuda, Bolivia, Brazil, Bahamas, Botswana, Belarus, Belize, Canada, The Democratic Republic Of Congo, Switzerland, Côte d'Ivoire, Chile, Cameroon, China, Costa Rica, Serbia and Montenegro, Cyprus, Czech Republic, Germany, Djibouti, Denmark, Dominica, Dominican Republic, Algeria, Ecuador, Estonia, Egypt, Eritrea, Spain, Ethiopia, Finland, Fiji, France, Gabon, United Kingdom, Grenada, Georgia, French Guiana, Ghana, Gambia, Guadeloupe, Greece, Guatemala, Guyana, Hong Kong, Honduras, Croatia, Haiti, Hungary, Indonesia, Ireland, Israel, India, Iraq, Iceland, Italy, Jamaica, Jordan, Kenya, Saint Kitts And Nevis, South Korea, Kuwait, Cayman Islands, Lebanon, Saint Lucia, Liberia, Lithuania, Luxembourg, Latvia, Morocco, Madagascar, Macedonia, Mali, Myanmar, Mongolia, Martinique, Mauritania, Malta, Mauritius, Malawi, Mexico, Malaysia, Mozambique, Namibia, Nigeria, Nicaragua, Netherlands, Norway, New Zealand, Oman, Panama, Peru, Philippines, Pakistan, Poland, Puerto Rico, Portugal, Paraguay, Reunion, Romania, Russia, Rwanda, Saudi Arabia, Sweden, Singapore, Slovenia, Slovakia, Sierra Leone, Senegal, Somalia, Suriname, El Salvador, Turks And Caicos Islands, Togo, Thailand, Tajikistan, Turkmenistan, Tunisia, Turkey, Trinidad and Tobago, Taiwan, Tanzania, Ukraine, Uganda, United States, Uruguay, Uzbekistan, Saint Vincent And The Grenadines, Venezuela, U.S. Virgin Islands, Vietnam, Yemen, Mayotte, South Africa, Zambia, Zimbabwe
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