1 Year Next Business Day On-Site Service
7x24 telephone technical support
Our experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you require is available at any given time.
Comprehensive escalation and corrective actions process
In order to resolve outages as quickly as possible and to keep such event from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices.
Event summary report
Description of incidents affecting the individual NCPI device/site.
Free firmware upgrades
Part of maintaining your system is ensuring the unit is operating with the most recent firmware version. Firmware upgrades are provided at no extra charge. All Preventive Maintenance contracts include free firmware upgrades.
Labor and travel expenses included
On site troubleshooting
While on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.
Replacement parts & components are included with some service contracts. Please see the statement of work for service specifics.
Service Plans Features & Benefits
Service Summary Report
Provides a detailed report of work performed including recommendations for service to ensure optimal performance
Parts included or available at a discount
Replacements parts & components are included or available at a discount. Please see the statement of work for service specifics.
Environmental inspectionIn order to ensure that your system is installed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity.
Experienced Certified Field Service Engineer
Our factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.
Labor and travel expenses includedTravel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.
Flexible on site response times
Choose an on site response time that best meets your business requirements and budget
Onsite diagnostics & repair
While on site our Certified Field Service Engineers will diagnose, repair and test the unit to ensure optimal performance.
Our experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you need is there when you need it.
Antigua and Barbuda, Anguilla, Netherlands Antilles, Argentina, Aruba, Barbados, Bermuda, Bolivia, Brazil, Bahamas, Belize, Chile, Colombia, Costa Rica, Cuba, Dominica, Dominican Republic, Ecuador, Falkland Islands, Grenada, Guatemala, Guyana, Honduras, Haiti, Jamaica, Saint Kitts And Nevis, Cayman Islands, LAM, Saint Lucia, Mexico, Nicaragua, Panama, Peru, Puerto Rico, Paraguay, El Salvador, Trinidad and Tobago, Uruguay, Saint Vincent And The Grenadines, Venezuela, U.S. Virgin Islands
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