(1) Year Advantage Ultra Service Plan for DX 69-110 kW
Comprehensive service packages that allow you to design the coverage you need to operate your solution efficiently, minimize downtime and manage costs.
Comprehensive escalation and corrective actions process
In order to resolve outages as quickly as possible and to keep such event from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices.
From air filters and fuses to fans and capacitors, APC will replace all parts on the system that expire as a result of normal wear and tear.
Experienced Certified Field Service Engineer
Our factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.
Free firmware upgrades
Part of maintaining your system is ensuring the unit is operating with the most recent firmware version. Firmware upgrades are provided at no extra charge. All Preventive Maintenance contracts include free firmware upgrades.
During each Preventive Maintenance visit, our Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start.
Labor and travel expenses included
Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.
APC will coordinate the logistics of your installation, from hardware delivery to scheduling installation technicians, ensuring a smooth installation process from start to finish.
On site troubleshooting
While on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.
Replacement parts & components are included with some service contracts. Please see the statement of work for service specifics.
By utilizing customer-specific and global trending techniques, remote monitoring professionals can proactively identify and anticipate physical infrastructure threats before they occur.
Cleaning your system of dust and grime accumulated during normal operation will extend the life of the hardware.