1 Year 4-Hour Response On-Site Service for 1-5 NetShelter
An APC factory trained technician will arrive on site to diagnose or repair your APC equipment
7x24 telephone technical support
Our experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you require is available at any given time.
On Site Service Features & Benefits
Replacement parts & components are included with some service contracts. Please see the statement of work for service specifics.
On site troubleshooting
While on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.
Labor and travel expenses included
Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.
Experienced Certified Field Service Engineer
Our factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.
Comprehensive escalation and corrective actions process
In order to resolve outages as quickly as possible and to keep such event from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices.
Written summary report
APC project managers will provide you with written reports to keep you informed of the progress of your project.
United Arab Emirates, Albania, Armenia, Angola, Austria, Australia, Azerbaijan, Bosnia and Herzegovina, Belgium, Burkina Faso, Bulgaria, Bahrain, Burundi, Benin, Botswana, Belarus, Canada, The Democratic Republic Of Congo, Switzerland, Côte d'Ivoire, Cameroon, China, Cyprus, Czech Republic, Germany, Djibouti, Denmark, Algeria, Estonia, Egypt, Eritrea, Spain, Ethiopia, Finland, Gabon, Georgia, French Guiana, Ghana, Gambia, Guadeloupe, Greece, Hong Kong, Croatia, Hungary, Ireland, Israel, Iraq, Iceland, Italy, Jordan, Japan, Kenya, Cambodia, Kuwait, Lebanon, Liberia, Lithuania, Luxembourg, Latvia, Morocco, Madagascar, Macedonia, Mali, Mongolia, Martinique, Mauritania, Malta, Mauritius, Malawi, Mozambique, Namibia, Nigeria, Netherlands, Norway, Oman, Pakistan, Poland, Portugal, Reunion, Romania, Russia, Rwanda, Saudi Arabia, Sweden, Singapore, Slovenia, Slovakia, Sierra Leone, Senegal, Somalia, Suriname, Togo, Tajikistan, Turkmenistan, Turkey, Tanzania, Ukraine, Uganda, Uzbekistan, Yemen, Mayotte, South Africa, Zambia, Zimbabwe
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