(1 Year) Next Business Day On-site Service Factory Warranty Upgrade
Comprehensive service packages that allow you to design the coverage you need to operate your solution efficiently, minimize downtime and manage costs.
7x24 telephone technical support
Our experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you require is available at any given time.
Service Plans Features & Benefits
Flexible on site response times
Choose an on site response time that best meets your business requirements and budget
Experienced Certified Field Service Engineer
Our factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.
Labor and travel expenses included
Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.
Onsite diagnostics & repair
While on site our Certified Field Service Engineers will diagnose, repair and test the unit to ensure optimal performance.
Service Summary Report
Provides a detailed report of work performed including recommendations for service to ensure optimal performance
Our experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you need is there when you need it.
EcoStruxure Asset Advisor
EcoStruxure Asset Advisor is a vendor-neutral affordable 24/7 remote troubleshooting service that provides peace of mind and fast issue resolution, enabled by community-based chat with the Schneider team or Service Bureau, by monitoring critical equipment insights and smart alarming directly to customer’s smartphone – proactively minimizing downtime. Instant access to live sensor data via the mobile app.
Parts included or available at a discount
Replacements parts & components are included or available at a discount. Please see the statement of work for service specifics.
In order to ensure that your system is installed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity.
Afghanistan, Antigua and Barbuda, Anguilla, Netherlands Antilles, Argentina, Australia, Aruba, Barbados, Bangladesh, Bermuda, Brunei, Bolivia, Brazil, Bahamas, Bhutan, Belize, Cook Islands, Chile, China, Colombia, Costa Rica, Cuba, Dominica, Dominican Republic, Ecuador, Fiji, Falkland Islands, GCN, Grenada, Guatemala, Guyana, Hong Kong, Honduras, Haiti, Indonesia, India, Jamaica, Cambodia, Saint Kitts And Nevis, South Korea, Cayman Islands, LAM, Saint Lucia, Sri Lanka, Myanmar, Mexico, Malaysia, Nicaragua, Nepal, New Zealand, Panama, Peru, Papua New Guinea, Philippines, Puerto Rico, Paraguay, Singapore, El Salvador, Thailand, TP, Trinidad and Tobago, Taiwan, Uruguay, Saint Vincent And The Grenadines, Venezuela, U.S. Virgin Islands, Vietnam
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