(1) Year Advantage Plus Service Plan for (1) Chiller Unit
Comprehensive service packages that allow you to design the coverage you need to operate your solution efficiently, minimize downtime and manage costs.
Comprehensive escalation and corrective actions process
In order to resolve outages as quickly as possible and to keep such event from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices.
Experienced Certified Field Service Engineer
Our factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.
Free firmware upgrades
Part of maintaining your system is ensuring the unit is operating with the most recent firmware version. Firmware upgrades are provided at no extra charge. All Preventive Maintenance contracts include free firmware upgrades.
During each Preventive Maintenance visit, our Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start.
APC will coordinate the logistics of your installation, from hardware delivery to scheduling installation technicians, ensuring a smooth installation process from start to finish.
Parts included or available at a discount
Replacements parts & components are included or available at a discount. Please see the statement of work for service specifics.
Cleaning your system of dust and grime accumulated during normal operation will extend the life of the hardware.