How do I update the firmware of my SRT/SMC/XU/XP/SMX/SMT/SMTL/SCL/SRC/CHS series Smart-UPS using the Firmware Upgrade Wizard?

Issue:

There are several methods to update the firmware of the UPS:

• Locally via a Serial or USB connection using the Firmware Upgrade Wizard application
• Locally via USB Thumb Drive
• Remotely via the Network Management Card
• Remotely via the SmartConnect portal

The Firmware Upgrade Wizard is the most reliable and preferred method of upgrading.

If a previous version of the Firmware Upgrade Wizard or Firmware Images are installed, delete the old version and download the latest revision.
For upgrading via the Network Management Card, refer to Kbase FA164737.

Links to download all necessary files can be found at the end of this document.


Product Line:

All Smart-UPS devices with the SRT, SMC, XU, XP, SMX, SMT, SMTL, XU, XP, SCL, SRC, CHS, and EER prefixes are supported via USB or Serial communication.

Note: The Firmware Upgrade Wizard does not support the below Smart-UPS devices:

• Legacy Devices: Models with the SU, SUA, SUM, SURT, SURTD, SURTA, and SRC prefix. For example, SUA3000XL, SU2200NET, SURTD3000RMXLT.
• Next Generation Devices: SMX750, SMX1000, and SMX1500 with firmware UPS 02.x or lower. These units are 120V devices built prior to date code 1037. The date code is the first 4 numbers in your serial number. For example, serial number AS1036123456 would not be supported.
• Devices not supported in the current release:
  SMT Family: SMT750RMJ1U, SMT2200
  SRC Family: SRC5KUXI, SRC10KUXI, SRC1KUXIX828
  SMC Family: SMC2200XLI-BR
  

Environment:

The system requirements for the Firmware Upgrade Wizard are as follows:
Operating systems: 64-bit Microsoft Windows 7, Windows 2016, Windows 8.1, Windows 10, and Windows Sever 2016.

To find the current UPS Firmware version via the UPS LCD display:
The Firmware Upgrade Wizard will detect the current version.
Alternately, from the main menu of the UPS LCD screen, select "About" and scroll down to "UPS Firmware".

To find the current UPS Firmware version via Firmware Upgrade Wizard:
Run the Firmware Upgrade Wizard and it will identify the current firmware version before performing the update.

To find the current UPS ID:
Every Smart-UPS has a unique UPS ID. This can be found in the "About" menu on the UPS LCD screen, or in the NMC web interface.

• Follow the link the video guide on How to locate the UPS ID for APC Smart-UPS
• The same models of UPS may have different UPS IDs depending on when they were produced.
• The final firmware version will be determined by the UPS ID and not the Model Number of the UPS.
• If the UPS ID is not listed in the below table, it does not have an update available.
• The Firmware Upgrade Wizard will select the correct version for the unit you are upgrading.

Note: it is not recommended to perform a firmware downgrade to a lower firmware version than the current UPS firmware.

Firmware Revision Table - Firmware Files bundled with the current release of Firmware Upgrade Wizard

UPS ID	UPS Prefix	Latest Firmware Released	After Upgrade	Firmware Upgrade with Output On
1000	SMC	SMC1000UPS_10-0	UPS 10.0	No
1005	SMC	SMC1005UPS_14-0	UPS 14.0	No
1007	SMC	SMC1007UPS_11-0	UPS 11.0	No
1018	SMC SmartConnect	SMC1018UPS_04-3	UPS 04.3	Yes
1001*	SRT	SRT1001UPS_02-9	UPS 02.9	No
1002	SRT	SRT1002UPS_15-0	UPS 15.0	No
1010	SRT	SRT1010UPS_15-0	UPS 15.0	Yes, from UPS 07.9 and later
1013	SRT	SRT1013UPS_15-0	UPS 15.0	No
1014	SRT	SRT1014UPS_15-0	UPS 15.0	No
1019	SRT	SRT1019UPS_15-0	UPS 15.0	Yes, from UPS 07.1 and later
1020	SRT	SRT1020UPS_15-0	UPS 15.0	No
1021	SRT	SRT1021UPS_15-0	UPS 15.0	No
1024	SRT	SRT1024UPS_15-0	UPS 15.0	Yes, from UPS 00.4 and later
1025	SRT	SRT1025UPS_15-0	UPS 15.0	Yes, from UPS 07.3 and later
5008	CSH2	SRT5008UPS_02-5	UPS 02.5	Yes
20	SMX	SMT20UPS_10-2	UPS 10.2	No
1003	SMX	SMX1003UPS_08-1	UPS 08.1	No
1031	SMX	SMX1031UPS_15-0	UPS 15.0	Yes
1026	SMTL	SMTL1026UPS_15-0	UPS 15.0	Yes
1029	SCL	SCL1029UPS_15-1	UPS 15.1	Yes
1030	SCL SmartConnect	SCL1030UPS_15-1	UPS 15.1	No
1036	SCL	SCL1036UPS_15-1	UPS 15.1	Yes
1037	SCL	SCL1037UPS_15-1	UPS 15.1	No
17	SMT	SMT17UPS_07-1_Le	UPS 07.1	No
18	SMT	SMT18UPS_09-6	UPS 09.6	No
18**	SMT	SMT18UPS_09-8_JP	UPS 09.8	No
20	SMT	SMT20UPS_10-2	UPS 10.2	No
1031	SMT	SMT1031UPS_15-0	UPS 15.0	No
1039	SMT	SMT1039UPS_01-2	UPS 01.2	No
1040	SMT	SMT1040UPS_01-2	UPS 01.2	No
1041	FJT	FJT1041UPS_01-1	UPS 01.1	No
1015	SMT SmartConnect	SMT1015UPS_04-6	UPS 04.6	Yes
1016	XP1K9NN42RCC	PMU1016UPS_02-3	UPS 02.3	No
1017	XU1K3LLXXRCC	XUL1017UPS_02-7	UPS 02.7	Yes, from UPS 01.4 and later
1033	XU2K0LLXXRCC	XUL1033UPS_00-3	UPS 00.3	Yes, from UPS 0.03 and later.

*Note: For SRT UPS models with ID1001, the UPS firmware must be updated twice. First update the UPS firmware using SRT1001UPS_02-9.enc. This will change the UPS ID to 1013. Once the update is completed, perform the firmware update again using SRT1013UPS_15-0.enc

**Note: SMT18UPS_09-8_JP.enc is only compatible with the following UPS models released in Japan: SMT750RMJ1U / NMT750RMJ1U / DLT750RMJ1UNC. For all other SMT UPS models with ID18, use SMT18UPS_09-6.enc

Note: The serial cable that is included with the UPS must be used. If upgrading via USB, it is recommended to use the included USB cable.

Note: As shown in the above table, in some cases, there are two or more firmware images listed for the same UPS ID. This confusion is taken care by a new feature in Firmware Upgrade Wizard, that shows only the relevant and latest firmware for the connected UPS.

Note: Sometimes the firmware upgrade via USB cable fails with an error “Error detected during Firmware upgrade”.

1. Disconnect the USB cable from UPS, wait for 5 minutes, reconnect the USB cable. Try the firmware upgrade again.
2. Perform a complete brain dead of UPS and try again. Steps to brain dead the UPS.
   1. Power off the UPS gracefully and cut the power supply to the UPS.
   2. Remove the Battery connector or Disconnect the Battery
   3. Reconnect the Battery and provide power supply.
   4. Turn on the UPS.

Note: If upgrading any UPS unit due to a "Needs Firmware Update" or "Battery Sys Error 0800" message, the external battery packs MUST be connected when performing the upgrade. If more external battery packs are connected at a later date and the issue returns, the firmware upgrade must be performed again with all battery packs connected. Upgrading an SRT UPS unit may take up to 20 minutes to complete. The more external battery packs are connected, the longer the upgrade may take.
DO NOT REBOOT THE COMPUTER OR ATTEMPT TO TURN OFF THE UPS DURING THIS TIME.

Note: SRT1500XLJ and SRT1000XLJ UPS models have a factory firmware of UPS 8.0. Do not downgrade to any lower version.


Resolution:

Download the Firmware Upgrade Wizard as well as the Firmware Upgrade Wizard User Guide.

The Firmware Upgrade Wizard file contains the self-extracting executable file, as well as all necessary UPS firmware images. Read the Firmware Upgrade Wizard User Guide before performing the upgrade. The User Guide provides a complete step by step walk through of the process including all necessary screenshots. The complete process will take 5-20 minutes, depending on the UPS model.

For any issues encountered during the upgrade process or any additional questions, please contact APC Tech Support .

Note: Verify the hash key of the Firmware Upgrade Wizard after downloading. The current has value is 32bcac526bb697f2f943db119e690037.

1. Open Command Prompt.
2. Change the directory to the folder where the downloaded Smart-UPS_Firmware_Upgrade_Wizard_13-May-2022.exe was saved:
   • This is typically done using he "cd" command
   • For example, if the Smart-UPS_Firmware_Upgrade_Wizard_13-May-2022.exe file was saved to the Downloads folder, the command may look like: "cd C:\Users\Username\Downloads", or "cd Downloads"
3. Run the command "certutil -hashfile Smart-UPS_Firmware_Upgrade_Wizard_13-May-2022.exe MD5"
4. Compare and verify that the displayed hash value corresponds to 32bcac526bb697f2f943db119e690037.

Example:

(Downloads will open in a new browser window.)