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Data Center Expert | Why does StruxureWare not accept my One Time passcode?

StruxureWare Data Center Expert is not accepting my One Time passcode.

Product Line
StruxureWare Data Center Expert (DCE)
- Basic Appliance (AP9465)
- Standard Appliance (AP9470)
- Enterprise Appliance (AP9475)
- Virtual Appliance (AP94VMACT)
StruxureWare Central (SWC)
InfraStruXure Central (ISXC)

StruxureWare Data Center Expert (all versions)
StruxureWare Central (all versions)
InfraStruXure Central (all versions)

SturuxureWare Data Center Expert requires a 64 character license key that is created at EcoStruxure IT Entitlements portal at https://ecostruxure-it-entitlements.se.com/ by combining the passcode and the Data Center Expert's MAC address.

StruxureWare Data Center Expert (DCE) does not behave as a standard trap receiver. DCE instead uses Priority Scanning to detect alarms and threshold violations. To do this, the server registers itself in a hidden field that is not visible to the user. This registration does not cause standard SNMP traps to be sent. Instead, the unit sends a simple trap that notifies the DCE server that there is an alert. Afterwards, the server scans the unit to gather specific information about the alert or alerts that may be present in the priority scanning table.


The Passcode you receive when purchasing a license key is not the actual license.
Below you will find instructions to convert the passcode to a license key.

1. In a web browser, navigate to EcoStruxure IT Entitlements portal at https://ecostruxure-it-entitlements.se.com/
2. Log in to the site using e-mail and password or register.
3. Follow the instructions located on the Welcome page.

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