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Video: How do I upgrade my Smart-UPS firmware using my Network Management Card?

Issue
What are the steps in order to use my Network Management Card 2 or 3 to update my Smart UPS firmware?
 
Product Line
Smart-UPS models with the prefix SRT/XU/XP/SMX/SMT/SCL/SRC with a Network Management Card installed

Environment
  • Supported UPS model listed above
  • UPS Network Management Card 2 (AP9630, AP9630CH, AP9631, or AP9631CH) with Firmware 6.4 or higher
  • UPS Network Management Card 3 (AP9640, AP9641)
  • Correct firmware file for the particular UPS (Links are found below)
Cause
UPS Firmware Updates allow for continuous improvements and feature enhancements.
 
We recommend using the APC Firmware Upgrade Wizard via a Serial or USB connection to the UPS whenever possible. The APC Firmware Upgrade Wizard guides you through the upgrade process and incorporates more checks, providing a more consistent upgrade experience. You can find the Firmware Upgrade Wizard in Kbase #FA164737 . Instructions are being provided here for users that are unable use the Firmware Upgrade Wizard and wish to upgrade their Smart-UPS Firmware using an APC Network Management Card.

Resolution
Follow the steps below to determine your current firmware revision, select the proper firmware image, and update the UPS via the Network Management Card web interface. A video demonstrating this procedure can be found below, and a complete user's guide is attached to this Kbase document in PDF format. 
 
Step 1 - Verify the firmware revision of your Network Management Card (AP9630, AP9630CH, AP9631, or AP9631CH). From the NMC web interface choose “About”, then “Network”.
Firmware level must be 6.4.0 or higher


Network Management Card 3 (AP9640, AP9641) support this functionality on all firmware revisions.

Step 2 – Find the correct UPS Firmware Image.
 
  • Use the UPS "ID" number to select the proper Image for your UPS.
  • From the NMC web interface choose “About”, then “Network”:

The "Microlink ID" is a unique identifier for the hardware platform of your UPS. We use the "ID" number to make sure we select the correct firmware file. Sometimes one specific model UPS may have different "ID" numbers depending on when it was produced. Always check the "ID" number of the unit you are going to upgrade. Always check the "ID" number of the unit you are going to upgrade and ensure you use the firmware file with the compatible ID. Using the incorrect firmware file can result in damage to the UPS.

Download the latest Firmware Images and Release Notes HERE.
Use the chart below to determine your proper FW image:
Firmware Revision Table
UPS IDPrefixLatest FirmwareAfter Firmware UpgradeFirmware Upgrade with Output On
1000SMCSMC1000UPS_10-0UPS 10.0No
1005SMCSMC1005UPS_12-0UPS 12.0No
1007SMCSMC1007UPS_11-0UPS 11.0No
1013SRTSRT1013UPS_05-1UPS 05.1No
1001SRTSRT1001UPS_02-9UPS 02.9No
1020SRTSRT1020UPS_10-1UPS 10.1Yes
1014SRTSRT1014UPS_05-2UPS 05.2No
1002SRTSRT1002UPS_05-2UPS 05.2No
1021SRTSRT1021UPS_12-0UPS 12.0No
1015SMT SmartConnectSMT1015UPS_04-1UPS 04.1Yes
1018SMC SmartConnectSMC1018UPS_04-1UPS 04.1Yes
1010SRTSRT1010UPS_08-3UPS 08.3Yes, from UPS 07.9 and later
1019SRTSRT1019UPS_08-2UPS 08.2Yes, from UPS 07.1 and later
1024SRTSRT1024UPS_00-8UPS 00.8Yes, from UPS 00.3 and later
1017XU1K3LLXXRCCXUL1017UPS_02-7UPS 02.7Yes, from UPS 01.4 and later.
1033XU2K0LLXXRCCXUL1033UPS_00-3UPS 00.3Yes, from UPS 0.03 and later.
1025SRTSRT1025UPS_07-9UPS 07.9Yes, from UPS 07.3 and later
1016XP1K9NN42RCCPMU1016UPS_02-3UPS 02.3No
5008CSH2SRT5008UPS_02-5UPS 02.5Yes
1031SMXSMX1031UPS_02-0UPS 02.0Yes
1029SCL SmartConnectNMC1029UPS_02-5UPS 02.5Yes
1030SCL SmartConnectLCE1030UPS_02-5UPS 02.5Yes
1037SCL SmartConnectLCE1037UPS_02-5 - 01-10-19UPS 02.5No
20SMXSMT20UPS_10-2UPS 10.2No 
23SMXSMX23UPS_07-0UPS 07.0No  
18SMTSMT18UPS_09-6UPS 09.6No  
11SMXSMX11UPS_03-8UPS 03.8No  
17SMTSMT17UPS_07-1_LeUPS 07.1No 
1003SMXSMX1003UPS_08-1UPS 08.1No  
1004SRCYAMUNA_03-8UPS 03.8No 
33EER32000bootloader+Copy of Palomar_CTC_App.encUPS 
Note:
  • Certain prefixes (SMC) and IDs (SCL 1030 and 1037) do not support UPS firmware upgrade via the NMC, as these UPS models are not compatible with Network Management Cards. See FA164737 for alternative methods to upgrading the UPS firmware. 
Step 3 – For some UPS devices, there may be a prompt asking you to turn off the UPS output before proceeding with the upgrade, so ensure the attached load is correctly shut down. For most UPS devices, the UPS supports “Firmware Upgrade with Output On”, and the UPS and its connected load do not need to be turned off.
  • If required, from the NMC web interface choose “Control”, then “UPS”:





 
Step 4 – Go to “Firmware Update from the “Configuration” Menu, then use the “Choose File” button to navigate to the firmware image you downloaded in step 2.
Once you have selected the correct Firmware image, click the “Update UPS” button to apply the upgrade.


 
If you attempt to update the UPS with the output power still on, you may see this message:



If you do, you should turn off the output power and then you will be able to continue.

Once you click “Update UPS” you will see this (Please note: Upgrade may take several minutes):

When this window closes, the update is complete.
Verify that the new Firmware version is shown.
NOTE:  If the update does not complete, or if you receive any errors, Please re-try using  the Firmware Upgrade Wizard, which can be found in FA #164737.
 
Step 5 - You may now turn your UPS back on
From the NMC web interface choose “Control”, then “UPS”

Select “Skip outlet on delays” to ensure power is restored immediately

Click “Next”.

Verify that power is restored to your attached load.
Your upgrade is now complete. 


 


Firmware images and release notes can be downloanded HERE.

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